Subject: Ticket Assigned - Conversation with alamgir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 03:42:38 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alamgir alamgir                    Bot:  Hi again! Bot:  Please enter your name Customer:  alamgir Bot:  Hi Alamgir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7421851586 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  More then three days  still not getting Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  More then 3 days still Customer:  Not getting my order Agent:  please provide us the order number to do the needful Customer:  7421851586 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that your order has been shipped and the team of the store will contact you for collection when the item deliver to the store Customer:  Ok Agent:  have a great day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alamgir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422421790 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. my name is ezzaldeen How may I help you?   Customer:  Sir got new order pick up message but old order still not receive message can check Customer:  My old order  no 7422421790 Customer:  My new order no7422460108 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  7422421790 this order no also ready for pick up Agent:  you can also collect it from the store Customer:  But i not receive message Agent:  is there anythimg else i can help you with? Customer:  The need pickup message Agent:  no need for the pickup message you can give your order no and order placing message Customer:  Ok thankyou Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Alamgir ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:31 AM, 22nd Dec                     alamgir                    7420583344           07:33 AM, 22nd Dec                   Algaili                    Hi Alamgir, Thank you for contacting us. How may I help you?           07:37 AM, 22nd Dec                     alamgir                    Still i'm not receive my money           07:38 AM, 22nd Dec                     alamgir                    Order cancel  no 7420583344           07:39 AM, 22nd Dec                   Algaili                    This order has been cancelled and the refund has been processed on 06 Dec 2020 to your card that end with 3699 under the token request 169999990045766341           07:39 AM, 22nd Dec                   Algaili                    Please confirm the same with your bank           07:39 AM, 22nd Dec                     alamgir                    Ok           07:40 AM, 22nd Dec                     alamgir                    Thank you           07:41 AM, 22nd Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:42 AM, 22nd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904577