Subject: Ticket Assigned - Conversation with mohamed shahid
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 02:14:45 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed shahid mohamed shahid                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohamed shahid Bot:  Hi Mohamed Shahid ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545962696            01:07 PM, 17th Dec                   Amir                   Hi Mohammed, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries           01:08 PM, 17th Dec                     mohamed shahid                    Hi Amir           01:08 PM, 17th Dec                     mohamed shahid                    Order #6247090169  refunded Amount not yet received.           01:09 PM, 17th Dec                   Amir                   May I request you to please stay on hold while I retrieve the information            01:09 PM, 17th Dec                     mohamed shahid                    Can you Check and update me           01:09 PM, 17th Dec                   Amir                   Thank you for your patience.           01:10 PM, 17th Dec                     mohamed shahid                    Welcome           01:10 PM, 17th Dec                   Amir                   As we checked the refund of SAR38.73 has processed from our side           01:11 PM, 17th Dec                   Amir                   And SAR103.29 has been done on 12/4/20           01:12 PM, 17th Dec                     mohamed shahid                    Bank Accepted this Two Refunds ???           01:12 PM, 17th Dec                   Amir                   Yes, it may take 2-14 days to reflect the amount on your account           01:13 PM, 17th Dec                     mohamed shahid                    Up to now I  didn't received any amount           01:14 PM, 17th Dec                     mohamed shahid                    You Can Share the online transaction reference number           01:15 PM, 17th Dec                   Amir                   For your reference the transaction ID is :169999990036654217           01:15 PM, 17th Dec                     mohamed shahid                    This online transaction reference  amount and date ???           01:15 PM, 17th Dec                     mohamed shahid                    Please Provide  the transaction ID  Amount and Bank Accepted Date           01:17 PM, 17th Dec                   Amir                   The amount SAR103.29 has been processed from our side on : 12/4/20           01:18 PM, 17th Dec                   Amir                   Amount SAR38.73 has been processed on 12-13-20           01:19 PM, 17th Dec                   Amir                   Both have same transaction ID:169999990036654217           01:19 PM, 17th Dec                   Amir                   Is there anything else we can help you with?           01:21 PM, 17th Dec                     mohamed shahid                    It will take time or i need to check with bank           01:23 PM, 17th Dec                   Amir                   It will take 2-14 days to reflect the amount on bank.           01:24 PM, 17th Dec                   Amir                   If the refund is not reflected within the time frame contact your bank with this transaction id           01:25 PM, 17th Dec                   Amir                   Is there anything else we can help you with?           01:28 PM, 17th Dec                   Amir                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:31 PM, 17th Dec                     mohamed shahid                    No           01:31 PM, 17th Dec                   Amir                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:31 PM, 17th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1886421