Subject: Ticket Assigned - voucher 10aed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 02:14:41 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  voucher 10aed shaleema rampeyari                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shaleema rampeyari Bot:  Hi Shaleema Rampeyari ,what do you need help with? Customer:  /startOver Bot:  Hi Shaleema Rampeyari ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501841811            02:32 PM, 13th Dec                   Amir                   Hi Shaleema, Thank you for contacting us. My name is Amir. I'm here to help you regarding Returns process           02:32 PM, 13th Dec                     shaleema rampeyari                    i purchased 2 outfits about 2months ago and i opened the packet today.           02:33 PM, 13th Dec                     shaleema rampeyari                    the security scanner is still on           02:33 PM, 13th Dec                     shaleema rampeyari                    what do i do now..this is all time wasting and an inconvenience           02:34 PM, 13th Dec                     shaleema rampeyari                    i think i should receive a voucher to purchase from centerpoint           02:35 PM, 13th Dec                     shaleema rampeyari                    in my country if those are still on the clothes we receive a r1000 rand credit to purchase which is equivalent to 250 aed           02:36 PM, 13th Dec                   Amir                   We request you to please share the images so we can assist you better.           02:38 PM, 13th Dec                   Amir                   We are not getting a response from you. Are we still connected?           02:41 PM, 13th Dec                   Amir                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:44 PM, 13th Dec                     shaleema rampeyari                             02:44 PM, 13th Dec                   Amir                   We request you to visit a nearby store to get it removed.           02:44 PM, 13th Dec                   Amir                   We sincerely apologize for the inconvenience caused to you.           02:44 PM, 13th Dec                     shaleema rampeyari                    so i must go to the mall and get it removed. on my cost and time           02:45 PM, 13th Dec                   Amir                   We are truly sorry.           02:46 PM, 13th Dec                   Amir                   Please consider this as a rare incident.           02:50 PM, 13th Dec                     shaleema rampeyari                    i don't know if this is a rare mistake.           02:50 PM, 13th Dec                     shaleema rampeyari                    you must consider giving me a voucher or something           02:51 PM, 13th Dec                     shaleema rampeyari                    u can add points to the value of 200aed to my shukran card.           02:53 PM, 13th Dec                     shaleema rampeyari                    mobile number  0558630446           02:53 PM, 13th Dec                     shaleema rampeyari                    otherwise i post about your bad service           02:54 PM, 13th Dec                   Amir                   We can offer you compensation voucher on 10 AED.           03:00 PM, 13th Dec                   Amir                   And we request you to please visit the store to get the tags removed.           03:00 PM, 13th Dec                     shaleema rampeyari                    what is 10 aed           03:01 PM, 13th Dec                     shaleema rampeyari                    i will post about your bad service           03:01 PM, 13th Dec                     shaleema rampeyari                    you see in my country they compensate for that mistake and reprimand their employee           03:03 PM, 13th Dec                   Amir                   We are truly sorry that you have recieved the item with security tag.           03:03 PM, 13th Dec                     shaleema rampeyari                    you'll are always sorry so now you'll must suffer the consequences.           03:04 PM, 13th Dec                     shaleema rampeyari                    i will post about my experience           03:05 PM, 13th Dec                   Amir                   We sincerely apologize.           03:08 PM, 13th Dec                   Amir                   We are not getting a response from you. Are we still connected?           03:11 PM, 13th Dec                   Amir                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:13 PM, 13th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1869537