Subject: Ticket Assigned - Conversation with herwil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 07:13:03 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with herwil herwil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  herwil Bot:  Hi Herwil ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255043814 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599713568            10:54 AM, 21st Dec                   Algaili                    Hi Reena, Thank you for contacting us. How may I help you?           10:56 AM, 21st Dec                     herwil                    Yesterday, i received a call from courier that my item to be pick up at the gate in kaust ,he said pick up or give to UPS? I said to him UPS.           10:57 AM, 21st Dec                   Algaili                    May I request you to be on hold while checking           10:59 AM, 21st Dec                     herwil                    Ok           10:59 AM, 21st Dec                     herwil                    Received a call yesterday from courier           11:00 AM, 21st Dec                   Algaili                    We are truly sorry to hear that your order has been returned back to our warehouse by the courier. We have now forwarded your concern to the courier team and they are closely working on this.   We have initiated a refund for this order. It would take around 4-15 days to reflect in your account.           11:04 AM, 21st Dec                     herwil                    No i dont want a refund           11:05 AM, 21st Dec                     herwil                    I didn't said to returned the item           11:06 AM, 21st Dec                     herwil                    I want the item now           11:06 AM, 21st Dec                     herwil                    Ive been waiting for this           11:06 AM, 21st Dec                   Algaili                    We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time. ​ Again, please accept our sincere apologies for this. ​           11:10 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:12 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900604