Subject: Ticket Assigned - Conversation with reema
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 07:12:31 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507957507            11:04 AM, 21st Dec                     reema                    9620985520           11:05 AM, 21st Dec                     reema                    order no.           11:05 AM, 21st Dec                   Algaili                    Hi Reema, Thank you for contacting us. How may I help you?           11:06 AM, 21st Dec                     reema                    9620985520           11:06 AM, 21st Dec                     reema                    my order no.           11:06 AM, 21st Dec                     reema                    i had a return order as wrong pc had come for 1 of the pyjamas           11:06 AM, 21st Dec                   Algaili                    May I request you to be on hold while checking           11:06 AM, 21st Dec                     reema                    for which i got the refund back,but cant find the 10dhs voucher which i got           11:07 AM, 21st Dec                   Algaili                    A refund amount worth AED 32.30 has been processed from our end           11:08 AM, 21st Dec                   Algaili                    on 15 Dec 2020           11:08 AM, 21st Dec                   Algaili                    and voucher refund in this order           11:11 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:12 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900601