Subject: Ticket Assigned - Conversation with hi this is reena indulkar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 07:09:19 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi this is reena indulkar hi this is reena indulkar                    Customer:  Thank you for the confirmation Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi This Is Reena Indulkar ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622369064 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:51 AM, 21st Dec                     hi this is reena indulkar                    I placed my online order on 15th December, it's been more than 5 days now           10:54 AM, 21st Dec                     hi this is reena indulkar                    It is not even home delivery it's click and collect order           10:54 AM, 21st Dec                     hi this is reena indulkar                    I have ordered it as a gift for a friend, what's the point of it doesn't get delivered on time           10:55 AM, 21st Dec                     hi this is reena indulkar                    It's usually 2-3 working days           10:55 AM, 21st Dec                   Algaili                    Hi Reena, Thank you for contacting us. How may I help you?           10:55 AM, 21st Dec                     hi this is reena indulkar                    Hi Algaili           10:56 AM, 21st Dec                     hi this is reena indulkar                    Plz chk my msgs           10:56 AM, 21st Dec                     hi this is reena indulkar                    I'm awaiting the click n collect order n it's been a few days now n I haven't recd my order           10:56 AM, 21st Dec                     hi this is reena indulkar                    U there?           10:58 AM, 21st Dec                   Algaili                    May I request you to be on hold while checking           11:00 AM, 21st Dec                   Algaili                    The order will be ready for collection within 24 hours.           11:02 AM, 21st Dec                     hi this is reena indulkar                    So tomorrow for sure????           11:03 AM, 21st Dec                   Algaili                    If you did not collected your by tomorrow please contact us so can further assist you.           11:05 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:09 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900585