Subject: Ticket Assigned - Conversation with jone
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 06:28:05 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jone jone                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jone Bot:  Hi Jone ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623325785 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971509838022            10:17 AM, 21st Dec                   Algaili                    Hi Jone, Thank you for contacting us. How may I help you?           10:17 AM, 21st Dec                     jone                    I have ordered for a 3 piece Salwar set online           10:18 AM, 21st Dec                     jone                    I have received my order. But the pant is missing.           10:18 AM, 21st Dec                     jone                    I have received only 2 items           10:19 AM, 21st Dec                   Algaili                    My I request you to be on hold while checking           10:21 AM, 21st Dec                     jone                    Sure           10:21 AM, 21st Dec                   Algaili                    We apologise for the inconvenience caused you have received an incomplete item           10:22 AM, 21st Dec                   Algaili                    This is surely not the experience we want our customers to have when they shop with us.           10:22 AM, 21st Dec                   Algaili                    In this we will create a return for the item and please confirm this           10:23 AM, 21st Dec                     jone                    Yes sure           10:23 AM, 21st Dec                     jone                    The amount will be refunded then?           10:25 AM, 21st Dec                   Algaili                    A return request has been created from our end and our courier team will contact you on 971509838022 to arrange the collection.           10:25 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:27 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900460