Subject: Ticket Assigned - Conversation with mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 05:00:30 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed mohammed                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256473765 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohammed, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohammed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256473765 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:52 AM, 21st Dec                   Algaili                    Thank you for reaching us again, how can assist you           08:55 AM, 21st Dec                     mohammed                    My order 6256473765 was placed via online payment ... but I received a message saying payment not processed ... I wish to do cash on delivery for the following order please advice           08:55 AM, 21st Dec                     mohammed                    While checking my account it says order placed           08:56 AM, 21st Dec                   Algaili                    We have checked the payment for this order was successful           08:58 AM, 21st Dec                     mohammed                    Ok thank u so it’s all ok           08:58 AM, 21st Dec                     mohammed                    I don’t have to deal with the message sent           08:58 AM, 21st Dec                     mohammed                    Thank u for the support           08:59 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:00 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900294