Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 04:31:42 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506316207 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Customer:  I returned my orders Agent:  Could you please share your order number so that I can assist you further? Customer:  But still waiting for the refund Agent:  To check and assist you properly please share us your order ID Customer:  9618637776 Customer:  9618756933 Agent:  Please be on hold while checking Agent:  For the order ID 9618637776 we can see no  return request created from your end. Agent:  And we apologise for delayed refund for the order ID 9618756933 and we will forward the issue to our concern team to process the refund as soon as possible Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  I already returned the items through courier Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:20 AM, 21st Dec                   Algaili                    Thank you for reaching us once again           08:22 AM, 21st Dec                     hi                    Yes           08:22 AM, 21st Dec                   Algaili                    And we would like to inform you that the refund has been processed for the item in your order ID 9618756933           08:23 AM, 21st Dec                     hi                    Why it is not showing as not return for the order961863777 id           08:23 AM, 21st Dec                     hi                    Yes           08:23 AM, 21st Dec                     hi                    Sorry           08:25 AM, 21st Dec                     hi                    Id # 9618637776           08:25 AM, 21st Dec                   Algaili                    Ok we have checked and we can see a return request for two items           08:25 AM, 21st Dec                     hi                    I received sms           08:25 AM, 21st Dec                   Algaili                    And the refund will processed for the same           08:26 AM, 21st Dec                   Algaili                    anything else we can help you with           08:26 AM, 21st Dec                     hi                    On 13th dec 20           08:26 AM, 21st Dec                     hi                    Im waiting for the same long time           08:27 AM, 21st Dec                   Algaili                    It will be as soon as possible as the refund has been processed for the order 9618756933           08:28 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:30 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900264