Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 03:53:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506316207            07:37 AM, 21st Dec                   Algaili                    Hi, Thank you for contacting us. How may I help you?           07:39 AM, 21st Dec                     hi                    Hi           07:41 AM, 21st Dec                     hi                    I returned my orders           07:42 AM, 21st Dec                   Algaili                    Could you please share your order number so that I can assist you further?           07:42 AM, 21st Dec                     hi                    But still waiting for the refund           07:42 AM, 21st Dec                   Algaili                    To check and assist you properly please share us your order ID           07:43 AM, 21st Dec                     hi                    9618637776           07:44 AM, 21st Dec                     hi                    9618756933           07:45 AM, 21st Dec                   Algaili                    Please be on hold while checking           07:45 AM, 21st Dec                   Algaili                    For the order ID 9618637776 we can see no  return request created from your end.           07:48 AM, 21st Dec                   Algaili                    And we apologise for delayed refund for the order ID 9618756933 and we will forward the issue to our concern team to process the refund as soon as possible           07:50 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:53 AM, 21st Dec                     hi                    I already returned the items through courier           07:53 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900242