Subject: Ticket Assigned - Conversation with awais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 02:01:08 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with awais awais                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  awais Bot:  Hi Awais ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  05016123225            05:41 AM, 21st Dec                     awais                    ?           05:46 AM, 21st Dec                     awais                    hi, i have not recived my refund money for my 6233026887, it has been month now           05:46 AM, 21st Dec                   Algaili                    Hi Awais, Thank you for contacting us. How may I help you?           05:50 AM, 21st Dec                     awais                    hi, i have not recived my refund money for my order 6233026887, it has been month now           05:51 AM, 21st Dec                   Algaili                    As per records the refund has been done to your card that ends with 6166 on 26 Nov 2020.           05:53 AM, 21st Dec                     awais                    ok but my card expire on 1st decmeber 2020           05:54 AM, 21st Dec                     awais                    i renews my card           05:54 AM, 21st Dec                   Algaili                    please check with your bank that issue the card, since the refund was processed to your account           05:56 AM, 21st Dec                     awais                    ok           05:57 AM, 21st Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           06:00 AM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1900143