Subject: Ticket Assigned - Conversation with samia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 04:57:16 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samia samia                    Bot:  Hi again! Bot:  Please enter your name Customer:  samia Bot:  Hi Samia ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097430099122            08:43 AM, 19th Dec                     samia                    They came and take my refund items from my home and they say that i will take refund as point in my credit but almost 2 weeks or more I didn’t get anything           08:46 AM, 19th Dec                   Algaili                    Hi Samia, Thank you for contacting us. How may I help you?           08:51 AM, 19th Dec                   Algaili                    Could you please share your order number so that I can assist you further?           08:51 AM, 19th Dec                   Algaili                    Hi,   Looks like we are not connected.   Please feel free to reach out to us. Thank you for shopping with us.           08:56 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891746