Subject: Ticket Assigned - Conversation with mubin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 06:00:58 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mubin mubin                    Bot:  Hi again! Bot:  Please enter your name Customer:  mubin Bot:  Hi Mubin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621199005 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9621919005 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:29 PM, 16th Dec                   Mohammad                   Hi Mubin, Thank you for contacting us. My name is Mohammad. How may I help you?           11:32 PM, 16th Dec                     mubin                    Hi           11:32 PM, 16th Dec                     mubin                    I need to inquire regarding an order's status           11:33 PM, 16th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           11:33 PM, 16th Dec                     mubin                    9621919005           11:33 PM, 16th Dec                     mubin                    I need it maximum by tomorrow evening as I have flight tomorrow night.called in the morning as well and was assured that it will be delivered by tonight           11:34 PM, 16th Dec                   Mohammad                   please let me check it for you.           11:34 PM, 16th Dec                     mubin                    Sure           11:34 PM, 16th Dec                   Mohammad                   We apologies for the delay.           11:35 PM, 16th Dec                   Mohammad                   We need to forward the case to the concern team           11:35 PM, 16th Dec                   Mohammad                   so that delivery can be done on priority.           11:35 PM, 16th Dec                   Mohammad                   We sincerely apologies           11:36 PM, 16th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:36 PM, 16th Dec                     mubin                    Same was said in the morning. After tomorrow I'll not be home           11:36 PM, 16th Dec                     mubin                    And courier guys put bags out side the door           11:36 PM, 16th Dec                   Mohammad                   We will look into it and work on priority.           11:38 PM, 16th Dec                     mubin                    Thanks. Good night           11:38 PM, 16th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:43 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884988