Subject: Ticket Assigned - Conversation with faiz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 06:00:57 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faiz faiz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  faiz Bot:  Hi Faiz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6254012142 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  537822386            09:52 PM, 16th Dec                   Mohammad                   Hi Faiz, Thank you for contacting us. My name is Mohammad. How may I help you?           09:53 PM, 16th Dec                     faiz                    Hi Mohammad           09:53 PM, 16th Dec                     faiz                    6254012142           09:53 PM, 16th Dec                     faiz                    Plz check status of this order           09:54 PM, 16th Dec                   Mohammad                   sure let me check it please.           09:54 PM, 16th Dec                     faiz                    Order date- 12 Dec           09:55 PM, 16th Dec                   Mohammad                   We can see that our courier tried contacting you but without success.           09:55 PM, 16th Dec                   Mohammad                   Can you please confirm the mobile number is +966555378223 ?           09:56 PM, 16th Dec                     faiz                    This is the lie . That's what I am here to tell you.           09:56 PM, 16th Dec                     faiz                    I saw that update in tracking remarks           09:56 PM, 16th Dec                     faiz                    No body yet called me           09:56 PM, 16th Dec                   Mohammad                   Is that number is correct ?           09:57 PM, 16th Dec                     faiz                    Even today it's showing "out for delivery " since morning           09:57 PM, 16th Dec                   Mohammad                   Yes our courier will always do 3 attempts to deliver the order.           09:58 PM, 16th Dec                   Mohammad                   Can you please confirm the mobile number is +966555378223 ?           09:58 PM, 16th Dec                     faiz                    And i am sure , your delivery boy will update the same statement because he didn't called me yet           09:58 PM, 16th Dec                     faiz                    And it's 9pm now           09:58 PM, 16th Dec                     faiz                    My number is 537822386           09:58 PM, 16th Dec                   Mohammad                   We need to forward the concern to courier to update the number.           09:59 PM, 16th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:59 PM, 16th Dec                     faiz                    Please           09:59 PM, 16th Dec                     faiz                    Try to deliver my order asap           10:00 PM, 16th Dec                   Mohammad                   Be assure we will update the number and as soon possible your order will be delivered to you.           10:00 PM, 16th Dec                   Mohammad                   We apologies for the delay.           10:00 PM, 16th Dec                   Mohammad                   Is there anything else I can help ?           10:00 PM, 16th Dec                     faiz                    Hope so           10:00 PM, 16th Dec                     faiz                    That's it           10:01 PM, 16th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:02 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884743