Subject: Ticket Assigned - Conversation with mohammad alam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 18 Dec 2020 06:00:57 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad alam mohammad alam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammad alam Bot:  Hi Mohammad Alam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0597130946            09:22 PM, 16th Dec                   Mohammad                   Hi Alam, Thank you for contacting us. My name is Mohammad. How may I help you?           09:22 PM, 16th Dec                     mohammad alam                    Madam on sept 25 I made 1 order and wighin 2 days I requested for return but untill now nothing is happend inbetwwen I called customer care  and he informed thag return process again initiated but nothing happened           09:24 PM, 16th Dec                     mohammad alam                    Sorry for typographical mistakes           09:25 PM, 16th Dec                   Mohammad                   We apologies           09:26 PM, 16th Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:26 PM, 16th Dec                     mohammad alam                    Just a moment           09:26 PM, 16th Dec                   Mohammad                   Sure           09:27 PM, 16th Dec                     mohammad alam                    6227329306           09:28 PM, 16th Dec                   Mohammad                   Please let me check it.           09:29 PM, 16th Dec                   Mohammad                   We apologies for the delay.           09:30 PM, 16th Dec                   Mohammad                   Need to forward the case.           09:30 PM, 16th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:30 PM, 16th Dec                     mohammad alam                    Ok           09:33 PM, 16th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:33 PM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1884617