Subject: Email was not delivered to [email-masked]
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 17 Dec 2020 07:47:07 +0000

Hi Algaili Abdelbagee Ahmed,  
  The following message composed by you on ticket 1877018 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:   Hi Team,     Problem Statement:  What is the issue (Late Shipping) C&C.     Order Date : 28-Nov-2020 Order ID: 9618395802 Tracking ID: 961839580299990001  Store code: Splash21459 Assistance Required: Need cancel the order.   Issue Description: THe customer placed order on 28-Nov-2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.  The customer is now chasing us for the cancellation and refund. ​   Regards,  Algaily