Subject: New Reply Received - Re: Refund
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 07:51:55 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Re: Refund  Ticket comment <div dir="auto">I haven't received it yet. Please fine attached my bank statement <div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTg1OTE4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.m8_KqWDAD5J3XE8Cg0eSVOMOw-TlvuwEJaChgK807LE" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTg1OTE4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IbCO09ZjD5aw3RNnloe1EWG8SMq8T-tjN6WNDQuw0ok" style="max-width: 100%"></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3NTg1OTE4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RZm8xzCalJCS0zM3l2QLNPv6jC69cJQTeQZofHsNL8Q" style="max-width: 100%">
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 16 Dec 2020 at 9:47 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Yasmen,<br><br>
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<div dir="ltr">
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (2000575859) has been cancelled and the amount paid was authorised but not captured due to cancellation. </div>
<div dir="ltr">we have already notified the payment gateway about the cancelled transaction so the amount can return to your account automatically.</div>
<div dir="ltr">Kindly check with your bank, if the amount is not reflected in your account please share us accredited bank statement account so we can escalate the issue to our concern team for further check.<br>
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<div dir="ltr"><br></div>
<div dir="ltr">Hope this helps and have a great day! </div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043175859189'>88882001026720201201_2000530806_1606811464813</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867573