Subject: Ticket Assigned - Conversation with taha sohail
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 07:00:07 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taha sohail taha sohail                    Bot:  Hi again! Bot:  Please enter your name Customer:  taha sohail Bot:  Hi Taha Sohail ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:18 AM, 16th Dec                   Algaili                    Hi Taha, Thank you for contacting us. How may I help you?           10:19 AM, 16th Dec                     taha sohail                    Order #6245975554 request for refund has been rejected by the bank           10:19 AM, 16th Dec                     taha sohail                    they messaged me yesterday           10:19 AM, 16th Dec                     taha sohail                    i provided all the details to the bank already           10:21 AM, 16th Dec                     taha sohail                    ?           10:21 AM, 16th Dec                   Algaili                    May I request you to be on hold while I retrieve my information           10:26 AM, 16th Dec                     taha sohail                    ok waiting please           10:29 AM, 16th Dec                     taha sohail                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/acf9cf343e8ed532f5742172032dddf0f88b4302/4ce0b02c2c222cb27cae9bfb895c2aefc4fed29b/439aad16f8b073f4b9f917319df54a4328a7538a           10:31 AM, 16th Dec                   Algaili                    We have checked and we can see the issue was fixed by the relevant team           10:31 AM, 16th Dec                     taha sohail                    no it's not fixed           10:32 AM, 16th Dec                   Algaili                    the refund has been processed from our end on 28 Nov 2020           10:32 AM, 16th Dec                     taha sohail                    why you people are playing with me?           10:32 AM, 16th Dec                     taha sohail                    i paid you 172 SAR           10:32 AM, 16th Dec                   Algaili                    Under the token request 169999990034945693           10:32 AM, 16th Dec                     taha sohail                    no they are asking for UTI Number           10:33 AM, 16th Dec                     taha sohail                    provide me UTI number now so i can tell them           10:33 AM, 16th Dec                   Algaili                    kindly check with your bank and if the amount not received please share us accredited bank statement from the date 28 of Nov so we further assist you and check.           10:34 AM, 16th Dec                     taha sohail                    i checked with the bank           10:34 AM, 16th Dec                     taha sohail                    wait i will share           10:34 AM, 16th Dec                     taha sohail                             10:35 AM, 16th Dec                     taha sohail                    they rejected my refund claim request for this transaction           10:36 AM, 16th Dec                     taha sohail                    they said provide the UTI number to track the issue           10:37 AM, 16th Dec                   Algaili                    Please share us image of direct bank statement account from your bank not from your mobile so can raise the request to the relevant team           10:37 AM, 16th Dec                     taha sohail                    ok           10:37 AM, 16th Dec                     taha sohail                    2min           10:37 AM, 16th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:37 AM, 16th Dec                     taha sohail                    why           10:38 AM, 16th Dec                     taha sohail                    wait           10:38 AM, 16th Dec                     taha sohail                    yesterday i provide the statement           10:38 AM, 16th Dec                   Algaili                    ok we are waiting           10:38 AM, 16th Dec                   Algaili                    And we will check after closing the chat your submitted bank statement           10:39 AM, 16th Dec                     taha sohail                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/acf9cf343e8ed532f5742172032dddf0f88b4302/4ce0b02c2c222cb27cae9bfb895c2aefc4fed29b/99a44b7f604cc5e6e0294920e02588100f88bcfc           10:41 AM, 16th Dec                     taha sohail                    check the attached statement for 1month           10:41 AM, 16th Dec                   Algaili                    Thank you for sharing the picture and we will update you as soon as possible           10:42 AM, 16th Dec                     taha sohail                    when it's already to late           10:42 AM, 16th Dec                     taha sohail                    Under the token request 169999990034945693 how much amount you people refund 172 SAR ?           10:43 AM, 16th Dec                   Algaili                    We are sorry for the inconveniece caused and please be assured after closing this chat will forward you concern to concern party and we will update you as soon as possible.           10:44 AM, 16th Dec                     taha sohail                    Under the token request 169999990034945693 how much amount you people refund 172 SAR ?           10:44 AM, 16th Dec                   Algaili                    It is SAR 172           10:45 AM, 16th Dec                     taha sohail                    can't you people transfer it to my account directly ?           10:46 AM, 16th Dec                     taha sohail                    or receive cash from your branch ?           10:47 AM, 16th Dec                     taha sohail                    because it's really headache for me           10:47 AM, 16th Dec                   Algaili                    As per our record it automatically transferred in the system           10:47 AM, 16th Dec                     taha sohail                    it's really very bad experience for me           10:47 AM, 16th Dec                     taha sohail                    when i shall contact you again for this ?           10:48 AM, 16th Dec                     taha sohail                    and what i will tell them? because i tired of explaining all the things again and again to you people           10:49 AM, 16th Dec                     taha sohail                    provide me some ticket/complaint number to follow up           10:49 AM, 16th Dec                   Algaili                    We apologise and we will promise you we will check and contact you as soon as possible           10:50 AM, 16th Dec                   Algaili                    Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           10:50 AM, 16th Dec                     taha sohail                    ok i will be waiting for your response           10:51 AM, 16th Dec                     taha sohail                    0580124008           10:51 AM, 16th Dec                     taha sohail                    this is my contact number           10:51 AM, 16th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:52 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881520