Subject: Ticket Assigned - Conversation with waqas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 06:34:51 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with waqas waqas                    Bot:  Hi again! Bot:  Please enter your name Customer:  waqas Bot:  Hi Waqas ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249870217 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi this is Mohsin Agent:  Hi Waqas this is mustafa how can i help you. Agent:  How may assist you Customer:  Yes sir Customer:  My order no is 6244173078 Agent:  ok let me check Customer:  But i didnot get refund for the same Agent:  please allow me a few moments Customer:  Ok sir Agent:  Yes, sir I have checked the detail Customer:  Yes Agent:  and I am going to get in touch with our courier team Agent:  to send the returned item to our warehouse Agent:  so that we can proceed to initiate the refund Agent:  Once we receive the product to our warehouse Agent:  we will proceed to refund your amount Agent:  Is there anything else I may assist you with? Customer:  Sir 7 days has been passed Customer:  Still u didnot receive Agent:  Sir I am really sorry for the delay in the procedure Agent:  but we will do it soon Customer:  Thanks Agent:  your amount will definitely be refunded to your account Agent:  Is there anything else I may assist you with? Customer:  Thanks u Customer:  Yes Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  My order no. 6249870217 Customer:  Plz check update Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi this Mohsin Agent:  How may I assist you Customer:  My order number 6244173078 Customer:  I returned one item 7 days ago Agent:  yes Customer:  But now to date there is no update Customer:  Plz check and upadte to me Agent:  ok I am checking Customer:  Ok Agent:  I would like to infor you that your item has reached to distribution center Customer:  Ok  so now what is further procedure Agent:  once it comes to our warehouse , we will initiate the refund Customer:  How many days will required more to u Agent:  actually there is need to check the quality of the product then we initiate the refund Agent:  we will get in touch with our courier team Customer:  Ok but give me time slots Agent:  ok Agent:  please allow me a few moments Agent:  We are checking it with our courier team and will update on your register email id Customer:  Ok Agent:  Is there anything else I may assist you with Customer:  I am receiving same reply since 4 days Customer:  But nobody give feedback exactly Agent:  I sincerely apologise for the delay Customer:  Ok Agent:  plaese be rest assured we will check it on a top priority and will get back to you at the earliest Customer:  Please esclate my request as soon as possible Customer:  Thanks u Agent:  yes we are doing same Agent:  Is there anything else I may assist you with? Agent:  are we still connected Agent:  ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Customer:  Waiting Customer:  Helli Customer:  I am  waiting Agent:  Hi Waqas, Thank you for contacting us. My name is Prakash. How may I assist you? Customer:  Yes Customer:  My order number is 62441673078 Agent:  Okay Customer:  I returned one time since last 11 days Customer:  Item Customer:  But i didnot have refund back to my account Customer:  Please update to me Customer:  Sorry please correct order no. Is 6244173078 Agent:  thank you Agent:  May I request you please be on hold, while I'm checking your order details Customer:  Ok Agent:  Thank you for your patience Customer:  Yes Agent:  as i can see that order has been picked up but refund has not been initiated Customer:  What is reason Customer:  Too much delay Agent:  we have forwarded your query to the relevant team Customer:  I am getting same reply since 10 days Customer:  But result is zero Agent:  please wait Agent:  as i can see issue has been escalated already Agent:  we are working on it Agent:  this is sale period Customer:  Ok Agent:  that'swhy it is taking time Agent:  but be assured your issue will fix asap Customer:  Thanks you Agent:  anythinf else may I assist you? Agent:  anything* Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Waiting Agent:  Hi Waqas, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Customer:  My order number is 6244173078 Customer:  I returned one item since two weeks before Customer:  But now to date i didnot receive my refund Customer:  Please update to me Customer:  Everytime said to me in process but result is zero after two weeks Customer:  Please guide to me in this regard Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Thank you for your patience. Customer:  Yes Customer:  .....? Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  And sorry for the delay in response Customer:  Ok please update to me Agent:  We have already informed your issue to the concerned team. Agent:  But there was a  delay in response Agent:  We will escalate your case agian Customer:  Ok Customer:  I have same answer again and again Customer:  What can i do now Agent:  As your case is already escalated they will fix the issue as soon as possible Customer:  Ok Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Waqas, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  My order number 6244173078 Customer:  I have returned one item since two weeks ago Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  But now to date there is no feedback an returned my fund Customer:  Please update to me Agent:  As we can check, your case for late refund had already been escalated . we request you to please allow us some more time to do the same. For your reference, your ticket number is 1845251. Customer:  Ok Customer:  One my order number 6248448269 Customer:  I returned one item since 7 days ago Customer:  Please update for this order number Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse.   Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Agent:  Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.  Customer:  Pleade esclate both my order number as soon ad possible Agent:  Please allow us some time to work and get this issue fixed for you. Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  My order number is 6244173078 Customer:  I returned one item agsinst this order number since last 20 days ago Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Bu now to date i donot have refund back Agent:  Please accept our apologise for inconvenience caused. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  I am receiving the same reply since 20 days Customer:  But result is zeor Customer:  Zero Customer:  I am very disaappiunted with your services Customer:  If u dont want to return back to my money then clear to me Customer:  I will not disturb you again and again Agent:  Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the trouble that we caused. These are not our services that we provide to our dear customers and we hope that this experience is considered rare and we will strive to develop our services for the better. Agent:  have a great day Customer:  Give me your higher authority number Customer:  I will coordinate with them Agent:  We would like to inform you that our concern team will contact you on eamil Customer:  I no need your concern team they are doing nothing Customer:  Give me your mangement numbet Customer:  Number Agent:  8006927 Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Waqas ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:16 AM, 16th Dec                     waqas                    Ok           10:17 AM, 16th Dec                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:17 AM, 16th Dec                     waqas                    My order number 6244173078           10:18 AM, 16th Dec                     waqas                    I returned one item against this order number since 3 weeks ago           10:18 AM, 16th Dec                     waqas                    But now to date i donot have refund back in my acoount           10:18 AM, 16th Dec                     waqas                    Please update to me           10:19 AM, 16th Dec                     waqas                    I write many emails but there is no proper feedback by your team           10:19 AM, 16th Dec                   Algaili                    May I request you to be on hold while retrieving my information           10:21 AM, 16th Dec                     waqas                    Ok           10:21 AM, 16th Dec                   Algaili                    We have received the item and the refund will be processed within 48 hr           10:23 AM, 16th Dec                   Algaili                    ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           10:23 AM, 16th Dec                     waqas                    Ok           10:23 AM, 16th Dec                     waqas                    Please also update my order no. 6248448269           10:23 AM, 16th Dec                     waqas                    I returned one item against this order number 10 days ago           10:24 AM, 16th Dec                   Algaili                    May I request you to be on hold while retrieving my information           10:27 AM, 16th Dec                     waqas                    Ok           10:28 AM, 16th Dec                   Algaili                    We have checked and we will escalate the order issue to our concern team to process the refund as soon as possible for the returned item           10:29 AM, 16th Dec                     waqas                    Ok thanks           10:29 AM, 16th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:34 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881428