Subject: Ticket Assigned - Conversation with fahad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Dec 2020 05:07:15 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fahad fahad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fahad Bot:  Hi Fahad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249188959 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534788089 Bot:  Please wait while we transfer you to an agent Customer:  6249188959 this is my order number and i choose click and collect option on checkout, i have ordered on dt 29.11.2020 and till now it is still in progress. How much more time do you need to finilize my order? Agent:  Hello, my name is Ahmed , how can i help you ?  Agent:  sorry for late response , please be assure we will contact with warehouse team to ship the order as soon as possilbe Agent:  is there any thing else that i can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fahad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6252808805 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:57 AM, 16th Dec                     fahad                    I have ordered 8 days ago           08:58 AM, 16th Dec                     fahad                    How much more time do you need to deliver my order?           08:58 AM, 16th Dec                   Algaili                    Hi Fahad, Thank you for contacting us. How may I help you?           08:59 AM, 16th Dec                     fahad                             08:59 AM, 16th Dec                     fahad                    Hi           08:59 AM, 16th Dec                     fahad                             08:59 AM, 16th Dec                     fahad                    This is my order, 8 days ago           08:59 AM, 16th Dec                     fahad                    Still i didn't receive you email to collect it from my mentioned store Alkhafji           09:00 AM, 16th Dec                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have forwarded the issue to our concern team to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected delay.           09:00 AM, 16th Dec                     fahad                    When it will reach to my mentioned store Alkhafji?           09:01 AM, 16th Dec                   Algaili                    We will escalate the issue to our concern party to prepare the order ready for collection as soon as possible.           09:04 AM, 16th Dec                   Algaili                    and we will update by email           09:04 AM, 16th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:06 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1881186