Subject: Ticket Assigned - Conversation with reema
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 09:43:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reema reema                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reema Bot:  Hi Reema ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9620985520 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507957507            10:27 PM, 12th Dec                   Mohammad                   Hi Reema, Thank you for contacting us. My name is Mohammad. How may I help you?           10:28 PM, 12th Dec                     reema                    I got the wrong dress           10:28 PM, 12th Dec                     reema                    9620985520           10:28 PM, 12th Dec                   Mohammad                   please let me check it.           10:29 PM, 12th Dec                     reema                    Out of 3 pyjamas ordered, one pc is not the one           10:29 PM, 12th Dec                   Mohammad                   Please tell the name of the item ?           10:29 PM, 12th Dec                     reema                    I had chosen           10:29 PM, 12th Dec                     reema                    1min           10:29 PM, 12th Dec                     reema                             10:31 PM, 12th Dec                     reema                    2nd one           10:31 PM, 12th Dec                   Mohammad                   ok so the item is missing or you need to return it ?           10:32 PM, 12th Dec                     reema                    I got chequered pant instead of that selected design           10:32 PM, 12th Dec                     reema                    Return it           10:32 PM, 12th Dec                   Mohammad                   We apologies for that           10:33 PM, 12th Dec                   Mohammad                   please allow me to raise a return for that           10:33 PM, 12th Dec                     reema                    Is that design available?           10:33 PM, 12th Dec                     reema                    Can i get that pc           10:33 PM, 12th Dec                     reema                    Or shud i reorder           10:34 PM, 12th Dec                   Mohammad                   Yo need to re order for that           10:34 PM, 12th Dec                   Mohammad                   Should I proceed with return please confirm me ?           10:34 PM, 12th Dec                     reema                    Yes           10:36 PM, 12th Dec                     reema                    So again delivery charges?           10:36 PM, 12th Dec                   Mohammad                   Yes for new order delivery charge will be there           10:37 PM, 12th Dec                     reema                    I shudnt be charged fr delivery if i order it alone           10:37 PM, 12th Dec                     reema                    As its not our mistake           10:37 PM, 12th Dec                     reema                    Whats the point then           10:37 PM, 12th Dec                     reema                    Loss is ours           10:38 PM, 12th Dec                     reema                    Mistake from ur end           10:38 PM, 12th Dec                   Mohammad                   We are sorry but for new order there will be delivery charge.           10:38 PM, 12th Dec                   Mohammad                   If you say I can forward the issue to the concern team           10:38 PM, 12th Dec                     reema                    Yes please           10:39 PM, 12th Dec                   Mohammad                   so that they can give you discount on that           10:39 PM, 12th Dec                     reema                    How careless           10:39 PM, 12th Dec                   Mohammad                   We sincerely apologies for that           10:39 PM, 12th Dec                     reema                    And we have to pay           10:39 PM, 12th Dec                     reema                    Pls i want to raise a complaint           10:39 PM, 12th Dec                   Mohammad                   We will try to give you discount in delivery.           10:39 PM, 12th Dec                   Mohammad                   Sure I will forward the case to the concern team           10:40 PM, 12th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:40 PM, 12th Dec                     reema                    N i want to return the product           10:40 PM, 12th Dec                     reema                    Pls arrange fr return too           10:40 PM, 12th Dec                   Mohammad                   Should I proceed with return please confirm me ?           10:42 PM, 12th Dec                     reema                    Yes           10:42 PM, 12th Dec                     reema                    Pls           10:42 PM, 12th Dec                   Mohammad                   ok will do that for you           10:43 PM, 12th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:47 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1867091