Subject: Ticket Assigned - Conversation with jocelyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 15 Dec 2020 09:43:04 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jocelyn jocelyn                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jocelyn Bot:  Hi Jocelyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621164102 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565973984 Bot:  Please wait while we transfer you to an agent Customer:  thank u Agent:  Hi Jocelyn, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  delivy date passed without any updates from anyone Agent:  Could you please share your order number so that I can assist you further? Customer:  9621164102 Customer:  i called yesterday, guy apologized for delay and said i will be contacted today related to shipment but nobody or sms came Customer:  id like to cancel my order Agent:  please let me check it please. Customer:  if my order is not coming any more Agent:  We need to forward the case. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jocelyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621164102 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:03 PM, 14th Dec                     jocelyn                    hello?           10:05 PM, 14th Dec                     jocelyn                    please file a complaint           10:05 PM, 14th Dec                     jocelyn                    i need to file a complaint           10:05 PM, 14th Dec                     jocelyn                    this is not helpful at all           10:05 PM, 14th Dec                   Mohammad                   Hi Jocelyn, Thank you for contacting us. My name is Mohammad. How may I help you?           10:06 PM, 14th Dec                     jocelyn                    did i just talk to u earlier?           10:07 PM, 14th Dec                     jocelyn                    order number 9621164102           10:07 PM, 14th Dec                   Mohammad                   Yes           10:07 PM, 14th Dec                   Mohammad                   Please wait let me check it again           10:07 PM, 14th Dec                     jocelyn                    why did u send the chat bot for feedback right away that i cant even reply to u?           10:07 PM, 14th Dec                   Mohammad                   I already forwarded the case to the concern team           10:08 PM, 14th Dec                     jocelyn                    i was nice to you but u treat me rudely           10:08 PM, 14th Dec                   Mohammad                   I was not getting a reply actually.           10:08 PM, 14th Dec                     jocelyn                    is there a reference number for the escalation?           10:08 PM, 14th Dec                     jocelyn                    please make complaint           10:09 PM, 14th Dec                   Mohammad                   We apologies for that           10:09 PM, 14th Dec                     jocelyn                    i need a confirmation sent to me           10:09 PM, 14th Dec                   Mohammad                   Your complain is already forwarded           10:09 PM, 14th Dec                   Mohammad                   and you will be contacted with in 24-48 hours.           10:09 PM, 14th Dec                     jocelyn                    i didn't get a confirmation for complaint reference           10:09 PM, 14th Dec                     jocelyn                    complaint number please           10:09 PM, 14th Dec                     jocelyn                    also for any complaints there is confirmation reference           10:09 PM, 14th Dec                     jocelyn                    where was the complaint confirmation sent?           10:10 PM, 14th Dec                   Mohammad                   It was forwarded by me only internally.           10:11 PM, 14th Dec                   Mohammad                   You will be contacted on [email-masked]           10:11 PM, 14th Dec                   Mohammad                   with in 24-48 hours.           10:11 PM, 14th Dec                     jocelyn                    no, i need a confirmation of complaint creation           10:11 PM, 14th Dec                     jocelyn                    hello?           10:14 PM, 14th Dec                   Mohammad                   We are not authorised for that           10:15 PM, 14th Dec                   Mohammad                   be assure we have already forwarded the concern.           10:15 PM, 14th Dec                   Mohammad                   You will be surely contacted with our team.           10:15 PM, 14th Dec                     jocelyn                    same guy said same thing yesterday that i will be contacted today but nobody did           10:15 PM, 14th Dec                     jocelyn                    so how would i know if u r telling same as same person yesterday and i dont even have any references at all???           10:16 PM, 14th Dec                   Mohammad                   We understand your frustration we are sorry for that           10:17 PM, 14th Dec                   Mohammad                   But we are working on it           10:17 PM, 14th Dec                   Mohammad                   and we will surely come up with the solution.           10:17 PM, 14th Dec                     jocelyn                    sorry does not help           10:17 PM, 14th Dec                   Mohammad                   We will do our best to solve the issue asap           10:17 PM, 14th Dec                     jocelyn                    but may i ask           10:18 PM, 14th Dec                     jocelyn                    what happened to my order?           10:18 PM, 14th Dec                     jocelyn                    and why no update since thursday?           10:18 PM, 14th Dec                   Mohammad                   We need to escalate it to courier as from warehouse order goes to courier           10:18 PM, 14th Dec                     jocelyn                    ah u cant see any details?           10:19 PM, 14th Dec                   Mohammad                   so we need to escalate them and make confirm.           10:19 PM, 14th Dec                     jocelyn                    which is ur courier company?           10:19 PM, 14th Dec                     jocelyn                    for my order           10:19 PM, 14th Dec                   Mohammad                   LMG           10:19 PM, 14th Dec                   Mohammad                   landmark           10:19 PM, 14th Dec                     jocelyn                    what is their contact number?           10:20 PM, 14th Dec                   Mohammad                   We are sorry but we are not authorised to do so please understand.           10:20 PM, 14th Dec                     jocelyn                    tracking number is their reference for my order or is there anything else?           10:20 PM, 14th Dec                     jocelyn                    what is their reference for my order?           10:20 PM, 14th Dec                   Mohammad                   your order is with courier only           10:21 PM, 14th Dec                   Mohammad                   there is a delay from courier           10:21 PM, 14th Dec                   Mohammad                   you can track that from https://rb.gy/frc9lh with the tracking id FP120920001613           10:22 PM, 14th Dec                     jocelyn                    yes           10:22 PM, 14th Dec                     jocelyn                    my order could have been lost           10:22 PM, 14th Dec                     jocelyn                    could i request for refund           10:23 PM, 14th Dec                   Mohammad                   No it is not           10:23 PM, 14th Dec                   Mohammad                   please let us work on that we will get back to you with an update.           10:24 PM, 14th Dec                     jocelyn                    if i dont get update in 24 hours           10:24 PM, 14th Dec                     jocelyn                    how could i reach u?           10:24 PM, 14th Dec                     jocelyn                    what is reference of this chat?           10:24 PM, 14th Dec                   Mohammad                   You can contact us on [email-masked]           10:25 PM, 14th Dec                     jocelyn                    reference of this chat please           10:25 PM, 14th Dec                     jocelyn                    u r giving me an email so what i did today with u wont make any sense?           10:26 PM, 14th Dec                   Mohammad                   This chat will be forwarded to the concern team           10:28 PM, 14th Dec                     jocelyn                    ok thank u for trying           10:28 PM, 14th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:29 PM, 14th Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:29 PM, 14th Dec                     jocelyn                    i dunno what to feel about this but hope u r not lying           10:29 PM, 14th Dec                     jocelyn                    have a nice day           10:29 PM, 14th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1876157