Subject: New Reply Received - Conversation with naveed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 13 Dec 2020 08:35:17 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Conversation with naveed  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">POD…</div>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, December 13, 2020 11:15 AM<br>
<b>To:</b> Ksaclick&amp;collect Rydconloc &lt;[email-masked]&gt;; Parvez Khan &lt;[email-masked]&gt;; Suvadeep Saha &lt;[email-masked]&gt;; Elvis V. Garcia &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Aravinth Muthukumar &lt;[email-masked]&gt;; Soni Kumar &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;;
 Manager Cpr3 &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1697886] - Conversation with naveed - Order ID: 6240763323</div>
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<a id="OWAAM75903425600E4C8F9F45139583D4F43C" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaclick&amp;collect Rydconloc</span></a>
<a id="OWAAM8EC06DD08A904C58B61DA651BFEC0250" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Parvez Khan</span></a>
<a id="OWAAMF3A5EC379D5942D7987514CB5FC53A2D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suvadeep Saha</span></a>
<a id="OWAAM2F7783414DF1452683A498ABF27D72EF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Elvis V. Garcia</span></a>
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Kindly update me about this order <span style="color:#FF014A">6240763323</span> .. Is this order has dispatched to store?</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Nov 10, 2020<br>
Order ID: 6240763323<br>
Tracking ID: 624076332322999991<br>
Store code: Babyshop21040<br>
Assistance Required: Need Urgent Delivery</span></div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 12, 2020 9:08 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Manager Cpr3 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Aravinth Muthukumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Soni Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#1697886] - Conversation with naveed</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">The order status is unchanged since 10 Nov 2020 and the customer is now asking for the refund, please check the below issue and assist us to resolve it quickly.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system"> Hi Team,<br>
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Problem Statement:  What is the issue (Late Shipping) C&amp;C.<br>
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Order Date : Nov 10, 2020<br>
Order ID: 6240763323<br>
Tracking ID: 624076332322999991<br>
Store code: Babyshop21040<br>
Assistance Required: Need Urgent Delivery<br>
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Issue Description: Customer placed order on Nov 10, 2020 and till now he/she has not received the order. As per the hybris the order status is ready to be shipped/shipped.<br>
Customer is chasing us for his/her order so we request you to expedite the delivery date.<br>
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Regards,<br>
Algaily</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1697886:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043174888545'>DOC131220-13122020113613.pdf</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1697886