Subject: Ticket Assigned - Conversation with grace
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 04:57:14 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with grace grace                    Bot:  Hi again! Bot:  Please enter your name Customer:  grace Bot:  Hi Grace ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:44 AM, 09th Dec                   Algaili                    Hi Grace, Thank you for contacting us. How may I help you?           08:46 AM, 09th Dec                     grace                    Hi good morning!i am thinking to go to the nearest store in me but how will i be sure if there's available size on that store store           08:47 AM, 09th Dec                     grace                    I got the wrong size delivered to me then the cs told me i can go to any stores and change the size           08:48 AM, 09th Dec                     grace                    LM9619953680 order number           08:49 AM, 09th Dec                   Algaili                    We are truly sorry to hear that you have received a different item than the one you originally ordered from our website           08:49 AM, 09th Dec                     grace                    Only the size           08:50 AM, 09th Dec                     grace                    I oredered 7 and i got 6.5           08:50 AM, 09th Dec                     grace                    Atleast size onwards til 8 is fine           08:51 AM, 09th Dec                   Algaili                    Yes sure you can make change the size by visiting any centrepoint Shoemart store           08:51 AM, 09th Dec                     grace                    But how will I know if they have my shoes and size           08:52 AM, 09th Dec                     grace                    Because then i need to look for other stores           08:52 AM, 09th Dec                     grace                    And i have no time to do this           08:52 AM, 09th Dec                     grace                    If it's possible for u to check in one particular store the availability of my shoes and size           08:53 AM, 09th Dec                   Algaili                    You can make a return also if the option is not convenient           08:53 AM, 09th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:55 AM, 09th Dec                     grace                    It will takes too long           08:56 AM, 09th Dec                     grace                    That's why i wanted to make it myself           08:56 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1850540