Subject: Ticket Assigned - Conversation with jeyakiruba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 04:31:05 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeyakiruba jeyakiruba                    Bot:  Hi again! Bot:  Please enter your name Customer:  jeyakiruba Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Order no is 9617448227 Customer:  Sry wrong no Customer:  9617548227 Customer:  Placed on 25 th nov online order Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Customer:  I have received the other orders placed after this..but this order is still not shipped also... Customer:  I have spoke several times through mail, and also in chat Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Please I am getting the same reply again and again Customer:  Almost a week Customer:  But the product is still not shipped Customer:  May I know are there any difficulties faced in this particular order Customer:  V r traveling next week and hence I am urging to ship.early as delivery also take2 to 3 days Agent:  we would like to inform you the we already contacted the concern team to solve it as soon as possilbe Agent:  have a great day Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jeyakiruba, Thank you for contacting us. I am Pushkar. How may I help you ? Customer:  Order no is 9617548227 Customer:  Placed on 25th November Agent:  Let me check . Please hold Agent:  Thank you for holding up Agent:  I have checked the details. Customer:  Yes plz Agent:  Your order ha snot been shipped yet and this issue has been already forwarded to the warehouse. Agent:  I will forward it again to the warehouse and check why it has not been shipped yet Customer:  R there any way I can contact them n collect it from warehouse Customer:  I am tracking this for past one week Customer:  V r traveling this week.... Agent:  i know your disappointment Customer:  So after shipping it LL again 2 to 3 days for home delivery Customer:  U can check the no of orders I have placed online..and this the first time this experience with centerpoint Agent:  Okay I will forward it again and again and I will try my best to arrange the delivery as soon as possible Agent:  Yes I know you are our loyal customer, and we never want this to happen to you Customer:  Also wanted to know if in case I am not here in Dubai to colle t the delivery can I reschedule it after three weeks or ll my order get cancelled auto matixally Customer:  Else should I cancel it through the app before I leave Customer:  Any one there Agent:  Yes i am here Agent:  I would like to inform you that if the order will be cancelled then you will receive the refund Customer:  Ok thanks.. Customer:  Thanks for ur assistance. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jeya, Thank you for contacting us. My name is Nitesh. Customer:  Hi I am jeyakiruba Customer:  My order no is 9617548227 Agent:  As we can check, you've contacted us regarding your order status update. is that correct? Customer:  My order is shipped  on Saturday Customer:  I just wanted to know r there any contact no to to contact the courier partner Customer:  As v r traveling day after tomorrow..it would be better if I receive them Customer:  The tracking number shows my parcel is still not out for delivery Customer:  So I wanted to talk to the courier agent Agent:  We sincerely apologize, however your order is being delivered by our internal courier team, and unfirtunately we don't have contact details of the courier team to sgare. Agent:  However, as we can check our order is already on its way Customer:  Yes, u can check all my email threads and updates on that particular order Agent:  Our courier partner will contact you on your updated contact number and will arrange the delivery. Customer:  After much efforts and delay it was shipped, and now again 2 days no info on it Agent:  Please accept our sincere apologies for the unexpected delay, rest assured we have informed our courier team to arrange the delivery on priority basis. Customer:  If am here in Dubai I can collect it at any time, my only concern is v ll leave dubai n ll be back only after a month Customer:  Please sir, do the needful I should receive it in a day before v leave Agent:  We understand your concern, and we also have to forward your request to our courier team to arrange the delivery as soon as possible. Agent:  Our courier partner will contact you soon to arrange a time for delivery. Agent:  Your order will be with you soon. Customer:  Thanks.for your assistance Agent:  We appreciate your understanding and co-operation in this matter. Agent:  Feel free to reach us if you need further assistanc. Agent:  It was a pleasure to assist you. Thank you for contacting us Customer:  Hoping to receive it in a day.. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jeyakiruba, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Yes sir Customer:  9617548227 Customer:  Above is the order no Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We can see that the delivery of this order has taken longer than our normal delivery time, and We are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon. Agent:  We request you to please confirm us your registered mobile number. Customer:  0558443407 Agent:  Thank you for confirming me.  Agent:  As we can check, your case for late delivery had already been escalated . we request you to please allow us some more time to do the same. Customer:  To the courier agent Customer:  Sir I checked now and my tracking no shows it s still at the courier facility Customer:  So if it s not picked today for delivery then I can't expect it today also Customer:  I am leaving dubai tomorrow Customer:  Now what should I do.. Customer:  I ll not be here to collect tomorrow Agent:  We are now contacting our logistics department to find out what happened, and get your shipment delivered on priority. Customer:  This order was placed on 25 th november Customer:  And did not expect that it LL take more than 13 days Customer:  And there s no contact no to contact the courier agent also Customer:  So I am forced to chat here to find out what is the issue Agent:  We sincerely apologize, however your order is being delivered by our internal courier team, and unfortunately we don't have contact details of the courier team currently. Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority Customer:  Plz convey them I need it by today evening..else i cannot continuact them neither wen they bring it later Customer:  Contact* Customer:  As v r travelling Agent:  We can understand your concern. Please be assured that we have already informed the courier team to do the delivery at the soonest. Customer:  Thanks I hope it be delivered soon Customer:  May I know incase if the courier agent is not able to contact us tomorrow, what is the procedure to be followed Customer:  Product ll be returned back and my order ll get xancelledget Customer:  Cancelled?? Agent:  We would like to inform you that our courier partner will try to attempt delivery 3 times if you were unavailable to take the order after the 3rd attempt order will be delivered back to our warehouse and refund will be processed for the same. Customer:  Ok..I ll not be in Dubai for a month ..so if it did not arrive today then probably my order ll be returned Agent:  Please accept our sincere apologies again. However, we will try our best to deliver it at the soonest. Customer:  Thanks for ur assistance Customer:  Plz do the needful Agent:  Sure Agent:  It was a pleasure to assist you. Thank you for contacting us. Customer:  Thank you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Jeyakiruba, Thank you for contacting us. My name is Rehan. How may I help you? Customer:  S sir Customer:  This is jeyakiruba Customer:  My order no is 9617548227 Agent:  May I request you to please stay on-hold while I retrieve the information.  Agent:  Thank you for your patience. Agent:  We apologize for the inconvenience caused to you. Customer:  Any updates on my order Customer:  Hope you can track my chats and email on this order Customer:  V r leaving country tomorrow and I did not receive my order yet Agent:  We would like to inform you that your issue has been escalated and one of our colleague is working to deliver your order as soon as possible. Agent:  Please allow us some time and we will get back to you soon. Customer:  Plz sir I am hearing this for almost a week same msg again n again and till last minute I am tracking this order by emails n chats am Customer:  Can anyone assure me that I ll receive my order by tomorrow afternoon Customer:  And I am very disappointed with center point this time Customer:  I am placing my online orders for years and this is my very first much delayed delivery than expected Agent:  We would like to inform you this is surely not the experience we want our customers to have when they shop with us. Agent:  We will do our best to deliver your order as soon as possible. Customer:  Plz sir forward the message to the team in charge and take necessary actions Customer:  As I know if they didn't pick it up tomorrow mng for delivery then it cannot happen..so plz make sure they make it as a priority delivery tomorrow mng Customer:  As v cannot escalate to the courier agent directly Customer:  Hence I keep coming in here to raise my concern Customer:  I do understand that delivery takes time during sales but as v r also in a urgent to get it  sake ..but his is much Customer:  Sorry typo error Customer:  But v r also in a urgent to get it by tomorrow afternoon Agent:  Our team is working on your issue and will get back to you as soon as possible. Customer:  Thanks sir for ur assistance Customer:  I am sure I ll rethink twice before placing my online order hereafter Customer:  Have a nice day Customer:  Thank you Agent:  We sincerely apologies for the inconvenience caused to you. Agent:  We are on it and we will do our best to deliver your order. Customer:  Thank you sir hope u understand my concern bad do the needful Customer:  And Customer:  Thank you once again Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeyakiruba ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9617548227 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:12 AM, 09th Dec                   Algaili                    Hi Jeyakiruba, Thank you for contacting us. How may I help you?           08:16 AM, 09th Dec                     jeyakiruba                    My order no is 9617548227           08:16 AM, 09th Dec                   Algaili                    we apologise for the late reply           08:16 AM, 09th Dec                     jeyakiruba                    I am leaving country today afternoon           08:17 AM, 09th Dec                     jeyakiruba                    My order is still not delivered           08:17 AM, 09th Dec                   Algaili                    I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry  for this delay. I know that you’ve been waiting for it. It should be with you soon. Please be assured we have already forwarded the issue to our courier partner to deliver your order as soon as possible. ​  Again, please accept our sincere apologies for this unexpected           08:18 AM, 09th Dec                     jeyakiruba                    S plz still my status in tracking shows it has not been taken Out for delivery still           08:19 AM, 09th Dec                     jeyakiruba                    If they didn't deliver it by afternoon..I have no option left rather than cancelling my order           08:20 AM, 09th Dec                     jeyakiruba                    Plz talk to the courier agent and ask them to deliver it as. A priority one           08:20 AM, 09th Dec                     jeyakiruba                    May I know if my request is already sent to them           08:21 AM, 09th Dec                     jeyakiruba                    As if they don't take it out in the mng, then I can't expect it today           08:21 AM, 09th Dec                     jeyakiruba                    Before they set n leave for delivery from their warehouse I request n urge you to talk to them to deliver my parcel           08:22 AM, 09th Dec                   Algaili                    We will contact the courier team and update the complaint once again.           08:22 AM, 09th Dec                   Algaili                    Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           08:22 AM, 09th Dec                     jeyakiruba                    Plz ma'am no more time is left           08:22 AM, 09th Dec                     jeyakiruba                    With much efforts n email this order got shipped on Dec 5           08:23 AM, 09th Dec                     jeyakiruba                    Now again allow us some time..           08:23 AM, 09th Dec                     jeyakiruba                    Till my last minute I am tracking this order n chatting n emailing           08:23 AM, 09th Dec                     jeyakiruba                    Plz do the needful           08:24 AM, 09th Dec                     jeyakiruba                    As v don't have any contact details to talk to the courier agent           08:25 AM, 09th Dec                     jeyakiruba                    May I know at what time they set out for delivery           08:28 AM, 09th Dec                     jeyakiruba                    As still my tracking status shows it s in their facility only           08:28 AM, 09th Dec                   Algaili                    The order in transit and our courier team will contact you on 971558443407 to arrange the collection           08:29 AM, 09th Dec                     jeyakiruba                    Hoping to receive by afternoon           08:30 AM, 09th Dec                     jeyakiruba                    Thank u           08:30 AM, 09th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:30 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1850503