Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 04:30:08 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  625199494 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6251994944 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560595361            08:18 AM, 09th Dec                     ahmed                    Ok           08:19 AM, 09th Dec                   Algaili                    Hi Ahmed, Thank you for contacting us. How may I help you?           08:19 AM, 09th Dec                     ahmed                    Hi Algaili           08:19 AM, 09th Dec                     ahmed                    I ordered some items since 6 dec           08:20 AM, 09th Dec                     ahmed                    And till now it is still processing           08:20 AM, 09th Dec                   Algaili                    Could you please share your order number so that I can assist you further?           08:20 AM, 09th Dec                     ahmed                    It is ordered through click and collect           08:20 AM, 09th Dec                     ahmed                    Not to be delivered to home           08:20 AM, 09th Dec                     ahmed                    6251994944           08:21 AM, 09th Dec                     ahmed                    It should be ready as usual in one day and now it has been 3 business days without any update           08:21 AM, 09th Dec                     ahmed                    ?           08:24 AM, 09th Dec                     ahmed                    Hello           08:25 AM, 09th Dec                     ahmed                    Anyone there           08:25 AM, 09th Dec                   Algaili                    would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:26 AM, 09th Dec                     ahmed                    Ok           08:26 AM, 09th Dec                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:29 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1850500