Subject: Ticket Assigned - Conversation with helyn
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 09 Dec 2020 02:52:37 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helyn helyn                    Bot:  Hi again! Bot:  Please enter your name Customer:  helyn Bot:  Hi Helyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6251172327 Bot:    Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok thanks Agent:  Hi Helyn, Thank you for contacting us. My name is Amir. How may I help you? Customer:  Doing great, thanks.hope your well too. Customer:  Just wanna ask favor, I have order, with order # 6251172327, to deliver before Wednesday if possible.. Agent:  May I request you to please stay on hold while I retrieve the information  Agent:  Thank you for your patience. Customer:  And please tell your courier, to call me directly on my mobile and deliver it from 8am to 2pm only, in Princess Moira University.just refer the location given on my my order info. thanks hope your kind consideration. Customer:  No worries. Customer:  You can deliver tommorrow, if possible. Agent:  As we checked the courier team tried to deliver the order on  5 DEC Agent:  Please confirm your mobile number# Agent:  +966573475955 Customer:  Yes, confirm. They tried to deliver yesterday but I'm not in my work, so I can't be able to receive since the I put my address. Customer:  Sorry for inconvenience. Customer:  I mean, I put my work address. Agent:  Okay Agent:  We will infomr the courier team Customer:  Yes, please.thanks a lot. Agent:  Is there anything else we can help you with? Customer:  That's all.thank you Amir. Have a great day ahead.. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  You're welcome. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6251172327 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Sure, thanks Agent:  Hi Helyn, Thank you for contacting us. My name is Prakash. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hi Praska.how you doing. Just wanna ask favor, since my order is out for delivery today, wanna ask favor to tell your courier to call me directly in my mobile and note that  I can only receive the order until 2.30pm only today Agent:  Thank you for your response Agent:  Please your order number 6251172327 Customer:  Yes this is my order number Agent:  Thamk you for confirming Agent:  May I request you please be on hold, while I'm checking the details Customer:  Sure, thanks. Agent:  Thank you for your patience Agent:  We have checked you have ordered on 3 Dec Agent:  and today your order is out for delivery Agent:  We would like to inform you that you will received a call from the courier at that time you can instruct to the courier to delivery the order until 2.30 pm today Customer:  Yeah, and please tell the courier to deliver the order before 3:00 o'clock pm today..because oi will be out for work at 3pm, coz the delivery address is my work address..hope your kind consideration.5hanks 3; Agent:  We understand Customer:  I really need my order today..so please tell your courier to deliver before 3pm of today. And also tell them to call me directly on my mobile number  and refer the delivery address on my order info., coz I can't receive any message on watsApp. Agent:  We would like to inform you that you will received a call from the courier at that time you can instruct to the courier to delivery the order at yiour preferred time Customer:  Thanks for your kind consideration. Agent:  Anything else may I assist you? Customer:  Thanks for understanding. Thank you very much. Customer:  No more thanks. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Helyn ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  62511172327 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6251172327 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:28 AM, 09th Dec                   Algaili                    Hi Helyn, Thank you for contacting us. How may I help you?           06:32 AM, 09th Dec                     helyn                    Hi..good morning.           06:33 AM, 09th Dec                     helyn                    Yes it's about my order..I really want my order to receive today or until tommorrow. This is my order #6251172327           06:35 AM, 09th Dec                     helyn                    I checked it yesterday and it was out for delivery for two times but no one ever called on me.. I already talked to one of your customers agent to instruct the courier to call me directly on my mobile since I can't  no longer reply them on watsApp..           06:37 AM, 09th Dec                     helyn                    Please take note that I can only receive my order til tommorrow from 8 am until 2pm only.other wise I can't receive the order anymore.           06:39 AM, 09th Dec                     helyn                    In that case, if it will not be delivered today or until tommorrow I will prompt to cancel the order anymore..           06:39 AM, 09th Dec                     helyn                    Hope your kind consideration thanks.           06:39 AM, 09th Dec                     helyn                    I can't reply you anymore..so just please instruct your courier to refer the delivery information on my order address to locate the location and call directly on my mobile. thanks.have a nice day ahead..           06:41 AM, 09th Dec                   Algaili                    may  I request you to be on hold           06:44 AM, 09th Dec                   Algaili                    We understand that you want your order to be delivered on a specific date . We would like to inform that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it.           06:48 AM, 09th Dec                   Algaili                    on specific time           06:48 AM, 09th Dec                   Algaili                    we are unable to specify time for order delivery from our end because the order was already has been shipped           06:49 AM, 09th Dec                   Algaili                    كان من دواعي سروري مساعدتكم.            06:52 AM, 09th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1850414