Subject: Ticket Assigned - Conversation with good evening
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 12:54:50 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with good evening good evening                    Bot:  Hi again! Bot:  Please enter your name Customer:  good evening Bot:  Hi Good Evening ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:46 PM, 18th Nov                     good evening                    Ok           03:48 PM, 18th Nov                     good evening                    Hello           03:52 PM, 18th Nov                   Bot                   أهلا مرة أخرى!           03:52 PM, 18th Nov                     good evening                    Yes           03:52 PM, 18th Nov                     good evening                    I need to speak with some one please           03:52 PM, 18th Nov                     good evening                    Helllo           03:53 PM, 18th Nov                     good evening                    Hi           03:55 PM, 18th Nov                     good evening                    Hellllo           03:56 PM, 18th Nov                     good evening                    Hi           03:59 PM, 18th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           04:00 PM, 18th Nov                     good evening                    Please i have  aproblem with you           04:01 PM, 18th Nov                     good evening                    I make order yesterday and payment done           04:01 PM, 18th Nov                     good evening                    Then order was canceled by  your side           04:02 PM, 18th Nov                   Algaili                    Could you please share your order id so that I can assist you further.            04:02 PM, 18th Nov                     good evening                     8215044809           04:03 PM, 18th Nov                     good evening                    I do not want the voucher i want refund to my accout           04:04 PM, 18th Nov                     good evening                    I contacted custmer service ....she is no. You can use the voucher to buy on line           04:05 PM, 18th Nov                     good evening                    I tried ...but the voucher can bot be used on line           04:05 PM, 18th Nov                     good evening                    Can you help me           04:06 PM, 18th Nov                     good evening                    I tried to make another order  on line to get benifit of the voucher  but it is not possiple           04:07 PM, 18th Nov                     good evening                    The new order 8215202967  so either to use the voucher forthe bew order on line or cancel it and refund my money           04:09 PM, 18th Nov                     good evening                    Are you still here           04:09 PM, 18th Nov                   Algaili                    May I request you to please stay on-hold while I retrieve the information.           04:10 PM, 18th Nov                   Algaili                    We apologize for the inconvenience caused.           04:11 PM, 18th Nov                     good evening                    Hello           04:12 PM, 18th Nov                     good evening                    Hi           04:12 PM, 18th Nov                   Algaili                    the order 8215044809 cancelled due to technical issue and the amount paid will reflect in your account within 4 to 15 days           04:13 PM, 18th Nov                     good evening                    But the custmuer support said no           04:14 PM, 18th Nov                     good evening                    They send me voucher. And said you use the voucher           04:15 PM, 18th Nov                     good evening                    So what is the final descion  ?????? Refund to my accound or  voucher           04:16 PM, 18th Nov                   Algaili                    We will forward the issue to our concern team to deactivate the vouchers and then the refund will be processed within the above mentioned period           04:16 PM, 18th Nov                     good evening                    Ok ...can i have email to confirm this please???           04:19 PM, 18th Nov                     good evening                    [email-masked]           04:19 PM, 18th Nov                     good evening                    And please can you make sure to cancel           04:19 PM, 18th Nov                     good evening                    This new order ...8215202967 of today  because  i will not use the voucher           04:20 PM, 18th Nov                   Algaili                    We'd like to confirm you that order 8215202967 has not been placed successfully as the payment from your Knet used has been unsuccessful.           04:29 PM, 18th Nov                     good evening                    Very good ...can you pleqse send me  cofirmation email the vouchers will be deactivated and refund will be done withon 2 weeks ????????           04:30 PM, 18th Nov                   Algaili                    Ok will update you through the email once the refund to your account done           04:42 PM, 18th Nov                     good evening                    Thank you so much you was of great help to me           04:47 PM, 18th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:54 PM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1710073