Subject: Ticket Assigned - Conversation with tania
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 Nov 2020 07:52:24 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tania tania                    Bot:  Hi again! Bot:  Please enter your name Customer:  tania Bot:  Hi Tania ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9615147639 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:32 AM, 18th Nov                     tania                    Hi           11:33 AM, 18th Nov                     tania                    My order is 9615147639 can u please shedule that for deliver on 25 th of November           11:35 AM, 18th Nov                     tania                    Hello           11:38 AM, 18th Nov                   Bot                   أهلا مرة أخرى!           11:38 AM, 18th Nov                     tania                    Hi i have sent my issue           11:38 AM, 18th Nov                   Algaili                    Hi Tania, Thank you for contacting us. How may I help you?           11:39 AM, 18th Nov                     tania                    I have sent my issue           11:40 AM, 18th Nov                   Algaili                    Thank you for holding up            11:40 AM, 18th Nov                     tania                    I need to shedule my order to deliver on 25 th of November           11:40 AM, 18th Nov                     tania                    Tks           11:41 AM, 18th Nov                   Algaili                    We understand that you want your order to be delivered on a specific date i.e. on this Sunday. We would like to inform that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it on the date you wish to receive the order           11:42 AM, 18th Nov                     tania                    Please inform to do the delivery on 25th of November before 1pm           11:44 AM, 18th Nov                     tania                    Cz sometimes delivery person coming without calling when we are not at home they just cancel thats why           11:44 AM, 18th Nov                     tania                    So please inform for shipping company and centrepoint to do the delivery on 25th of November before 1pm           11:45 AM, 18th Nov                   Algaili                    When the order will be assigned to the courier we will unable to schedule specific delivery date           11:46 AM, 18th Nov                     tania                    Then what can i do ?i just now place order           11:46 AM, 18th Nov                   Algaili                    when the our courier team contact to deliver the order you schedule the time you want the order to be delivered           11:48 AM, 18th Nov                     tania                    U also please make a note before deliver           11:49 AM, 18th Nov                   Algaili                    Ok we will contact the courier team           11:50 AM, 18th Nov                   Algaili                    Is there anything else I can help you with?            11:50 AM, 18th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:51 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1707785