Subject: Ticket Assigned - Conversation with sibghatullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 Nov 2020 06:25:30 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sibghatullah sibghatullah                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sibghatullah ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612798038 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:43 AM, 17th Nov                     sibghatullah                    Hi<           09:44 AM, 17th Nov                     sibghatullah                    my order no 9612798038, There were 2 items in the order but only one was avaliable  at the store when i went for collection. The item leecooper handbag is still pending & was not avaliable for collection. As spoken to the representative before my order is still pending completion, how come your guys are saying its collected and closed.           09:46 AM, 17th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:47 AM, 17th Nov                     sibghatullah                    my order no 9612798038, There were 2 items in the order but only one was avaliable at the store when i went for collection. The item leecooper handbag is still pending & was not avaliable for collection. As spoken to the representative before my order is still pending completion, how come your guys are saying its collected and closed.           09:47 AM, 17th Nov                   Algaili                    Thank you for holding up            09:48 AM, 17th Nov                     sibghatullah                    yes, kindly assist further.           09:50 AM, 17th Nov                   Algaili                    We are sorry for inconvenience caused           09:54 AM, 17th Nov                   Algaili                    This item is out of stock and it will be refunded now           09:55 AM, 17th Nov                     sibghatullah                    do i have to apply for the refund or will it be automatically refunded to the account           09:57 AM, 17th Nov                     sibghatullah                    it is showing in stock online atm           10:06 AM, 17th Nov                     sibghatullah                    there are 4 qty in stock           10:07 AM, 17th Nov                     sibghatullah                    please check           10:07 AM, 17th Nov                     sibghatullah                    /startOver           10:07 AM, 17th Nov                     sibghatullah                    /startOver           10:11 AM, 17th Nov                     sibghatullah                    /startOver           10:13 AM, 17th Nov                     sibghatullah                    /startOver           10:16 AM, 17th Nov                   Algaili                    the refund has been processed to your card that end with 0434 for the out stock item under the transaction ID 169999990025072988           10:24 AM, 17th Nov                   Algaili                    ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.           10:24 AM, 17th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:25 AM, 17th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1701927