Subject: Ticket Assigned - Conversation with naveed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 09:17:00 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naveed naveed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  naveed Bot:  Hi Naveed ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6240763323 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0590846187            01:02 PM, 16th Nov                     naveed                    hello           01:04 PM, 16th Nov                   Bot                   أهلا مرة أخرى!           01:04 PM, 16th Nov                     naveed                    6240763323           01:04 PM, 16th Nov                     naveed                    /startOver           01:05 PM, 16th Nov                   Bot                   يرجى إدخال اسمك           01:05 PM, 16th Nov                     naveed                    /startOver           01:05 PM, 16th Nov                   Bot                   يرجى إدخال اسمك           01:05 PM, 16th Nov                     naveed                    english please           01:05 PM, 16th Nov                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           01:05 PM, 16th Nov                     naveed                    my ordetr           01:06 PM, 16th Nov                   Bot                   مرحبًا English Please، ماذا تحتاج للمساعدة؟           01:06 PM, 16th Nov                   Algaili                    Hi naveed, Thank you for contacting us. How may I help you?           01:06 PM, 16th Nov                     naveed                    yes i want to know about my click and collect order           01:06 PM, 16th Nov                   Algaili                    we apologise for the late reply           01:06 PM, 16th Nov                     naveed                    i order it 6 days before still there is no news           01:07 PM, 16th Nov                     naveed                    and it is click and collect order not a delivery order           01:07 PM, 16th Nov                   Algaili                    Thank you for holding up            01:07 PM, 16th Nov                     naveed                    can u tell me the status of my order           01:08 PM, 16th Nov                   Algaili                    Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.  I see that your order was delayed, and I am really sorry for the inconvenience caused to you.           01:11 PM, 16th Nov                     naveed                    hello           01:11 PM, 16th Nov                     naveed                    so what is the solution because i needed it urgently           01:11 PM, 16th Nov                     naveed                    i have waited it for 6 days           01:11 PM, 16th Nov                   Algaili                    we have forwarded this information to our concern team to deliver the order as soon as possible           01:12 PM, 16th Nov                     naveed                    please ask them to contact me because if more delay i would like it to cancel the order           01:12 PM, 16th Nov                   Algaili                    we will assure you that to make the order ready for collection and we contact           01:14 PM, 16th Nov                   Algaili                    you as soon as possible           01:15 PM, 16th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:16 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1697886