Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 16 Nov 2020 09:13:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello i have a problem that exists from 2 weeks           12:47 PM, 16th Nov                     User                    And nothing is solved although every time you say you will contact the concerend team           12:48 PM, 16th Nov                     User                    It is very annoying that i contact you serveral times and the problem exists           12:48 PM, 16th Nov                     User                    I have ordered many times from max and this is the first time to have this problem           12:49 PM, 16th Nov                     User                    But when i see that the support doesn't help i am afraid to order again as if something happened nothing will be solved           12:50 PM, 16th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:54 PM, 16th Nov                   Algaili                    we apologise for the late reply           12:54 PM, 16th Nov                     User                    Order no 2000389332 has been delivered and its status in the app is not delievered so i cannot have my shukran points           12:55 PM, 16th Nov                     User                    I contacted you serveral times           12:55 PM, 16th Nov                     User                    It is very annoying that i contact you serveral times and the problem exists every time you say that you will contact the concerned team           12:56 PM, 16th Nov                     User                    And nothing is solved           12:56 PM, 16th Nov                     User                    It is a very worrying thing to order now if i have any other problem it will not be solved like this?           12:57 PM, 16th Nov                   Algaili                    We are sorry for the inconvenience caused and we have forwarded this information to our concern team to update the system that you have already collected your order.           12:59 PM, 16th Nov                     User                    Every time the support says so and 2 weeks and the status is not updated           12:59 PM, 16th Nov                     User                    What shall i do if i contact many times and i recieve the same answer           01:00 PM, 16th Nov                     User                    That the concern team will update           01:00 PM, 16th Nov                     User                    And nothing is happpened           01:00 PM, 16th Nov                     User                             01:03 PM, 16th Nov                     User                    Still processing           01:04 PM, 16th Nov                   Algaili                    We apologise for the inconvenience caused, from our end we check and forward the issue as this chat is closed           01:04 PM, 16th Nov                     User                             01:06 PM, 16th Nov                   Algaili                    Is there anything else I can help you with?            01:08 PM, 16th Nov                     User                    No thanks for your help           01:09 PM, 16th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:13 PM, 16th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1697867