Subject: Ticket Assigned - Conversation with ericka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 16:29:40 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ericka ericka                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ericka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613664061 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:30 PM, 14th Nov                     ericka                    Definitely 2-3 business days delivery is not true           07:33 PM, 14th Nov                     ericka                    I’ve sent email and called several time even chat still im not getting definite answer about the status of my order           07:33 PM, 14th Nov                     ericka                    My order from shein and noon came alreadyu and i even placed it after my order to Max. ?           07:36 PM, 14th Nov                     ericka                    How long do i have to wait for you to attend my chat           07:37 PM, 14th Nov                     ericka                    I am expecting to collect my order tomorrow!           07:38 PM, 14th Nov                     ericka                    U will not even deliver it to my home!!! I will collect it myself! Because I thought it will be more quicker! ?           07:38 PM, 14th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           07:52 PM, 14th Nov                   Algaili                    we apologise for the late reply           07:52 PM, 14th Nov                     ericka                    I want to know when i can collect my order           07:53 PM, 14th Nov                     ericka                    9613664061           07:53 PM, 14th Nov                   Algaili                    would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           07:53 PM, 14th Nov                   Algaili                    that mean including the week end it 6 days           07:54 PM, 14th Nov                     ericka                    Then why Advertise for 2-3 days? Then i should take the home delivery because it will be more faster than pick up?           07:55 PM, 14th Nov                     ericka                    It will be the 5th day tomorrow. Then i have to follow up again? Again they will tell me 2-3 working days           07:55 PM, 14th Nov                     ericka                    3rd day as well i called they told be 4th day i will receive a notification that is supposedly today. Like what i’ve said no update i have to follow up again           07:57 PM, 14th Nov                     ericka                    HELLO???           07:58 PM, 14th Nov                     ericka                    Wow nice customer support! Thanks for your reply!           07:59 PM, 14th Nov                   Algaili                    Thank you for sharing us your feedback, we can see the order placed on 11-Nov-2020 then if you did not receive your by 17 Nov 2020, kindly send us so we can further assist you           08:24 PM, 14th Nov                   Algaili                    we thank you for understanding and cooperation           08:24 PM, 14th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:29 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1690152