Subject: Ticket Assigned - Conversation with amna
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 15:40:51 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amna amna afzal                    Bot:  Hi again! Bot:  Please enter your name Customer:  amna Bot:  Hi Amna ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 PM, 14th Nov                     amna afzal                    Ok           07:20 PM, 14th Nov                     amna afzal                    ???           07:22 PM, 14th Nov                     amna afzal                    Want to know about cash on delivery           07:25 PM, 14th Nov                   Algaili                    Hi Amna, Thank you for contacting us. How may I help you?           07:37 PM, 14th Nov                   Algaili                    We apologise for the late reply           07:38 PM, 14th Nov                   Algaili                    it is easy           07:40 PM, 14th Nov                   Algaili                    Find the products you want to buy by searching for them or by browsing our departments. Add these products to your basket with the 'Add to Basket’ button or buy them right away with the Buy Now button. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery. That’s it! You’re all done.           07:40 PM, 14th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           07:40 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1689938