Subject: Ticket Assigned - Conversation with rana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 13:14:24 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rana rana                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:34 PM, 14th Nov                   Algaili                    Hi, Thank you for contacting us once again. How may I help you?           04:55 PM, 14th Nov                   Algaili                    And we are deeply sorry for the late reply           04:55 PM, 14th Nov                     rana                    Yes           04:59 PM, 14th Nov                     rana                    I chatted with Nitesh 4 days back           04:59 PM, 14th Nov                     rana                    regarding my return pick up           05:00 PM, 14th Nov                     rana                    no one came to pick the items           05:00 PM, 14th Nov                     rana                    he promised that return pick up is arranged           05:00 PM, 14th Nov                     rana                    but no one came until now           05:00 PM, 14th Nov                     rana                    I dont think I will but from Max again           05:00 PM, 14th Nov                     rana                    It is very difficult to return order           05:01 PM, 14th Nov                     rana                    order number 7409015896 and 7409380514           05:02 PM, 14th Nov                     rana                    I want you to refund my money now           05:02 PM, 14th Nov                     rana                    because no one is coming to pick the items. I will not wait longer           05:03 PM, 14th Nov                     rana                    i want my money now           05:07 PM, 14th Nov                   Algaili                    We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.  ​ We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.  ​           05:13 PM, 14th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:13 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1689109