Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 14 Nov 2020 12:58:29 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:36 PM, 14th Nov                     hi                    I add some times in my carts.. but can't proceed.. i am trying from last night but still falied please need your support           04:37 PM, 14th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           04:57 PM, 14th Nov                   Algaili                    we are sorry for the late reply           04:57 PM, 14th Nov                   Algaili                    We are truly sorry to hear that you are facing issues with the shopping cart and can't proceed to the payment section. This is surely not the experience we want our customers to have when they shop with us. ​ We would suggest you to update the application to its latest version. ​ If the issue persist, we request you to provide us some screenshots of the issue you are facing with the cart so we can further assist you.  ​ Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           04:58 PM, 14th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:58 PM, 14th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1689010