Subject: Ticket Assigned - Conversation with maryam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 09:03:09 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam maryam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maryam Bot:  Hi Maryam ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9613654462 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582429870            12:01 PM, 12th Nov                     maryam                    Waiting           12:02 PM, 12th Nov                     maryam                    Hello           12:03 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           12:03 PM, 12th Nov                     maryam                    English please           12:04 PM, 12th Nov                     maryam                    ?           12:04 PM, 12th Nov                     maryam                    Helllloooo           12:05 PM, 12th Nov                     maryam                    ??           12:07 PM, 12th Nov                     maryam                    /startOver           12:10 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           12:10 PM, 12th Nov                     maryam                    /startOver           12:10 PM, 12th Nov                   Bot                   يرجى إدخال اسمك           12:10 PM, 12th Nov                     maryam                    Hello           12:11 PM, 12th Nov                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           12:11 PM, 12th Nov                     maryam                    9613654462           12:11 PM, 12th Nov                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           12:11 PM, 12th Nov                     maryam                    Hello           12:15 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           12:15 PM, 12th Nov                     maryam                    English           12:16 PM, 12th Nov                     maryam                    Hello           12:16 PM, 12th Nov                   Bot                   أهلا مرة أخرى!           12:16 PM, 12th Nov                     maryam                    Why my order was cancelled           12:16 PM, 12th Nov                     maryam                    ?           12:17 PM, 12th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:25 PM, 12th Nov                   Algaili                    We are sorry for late reply           12:25 PM, 12th Nov                     maryam                    Hi           12:27 PM, 12th Nov                   Algaili                    There are two items have been partially cancelled due to out of stock           12:27 PM, 12th Nov                     maryam                    But it doesn't say out of stock           12:27 PM, 12th Nov                   Algaili                    and the refund has been initiated on 12 Nov 2020           12:27 PM, 12th Nov                     maryam                    On your website           12:27 PM, 12th Nov                     maryam                    Still           12:27 PM, 12th Nov                     maryam                    I don't understand why those two were cancelled           12:28 PM, 12th Nov                     maryam                    Yes i know it might take few days to be refunded. The problem is I'm leaving country, need to close my bank account in two days time!           12:29 PM, 12th Nov                     maryam                    ?           12:30 PM, 12th Nov                     maryam                    ,?           12:32 PM, 12th Nov                   Algaili                    Due to its high demand; the item might have been added and ordered already when the item came back in stock. Or the quantity found are under quality check therefore it reflecting in stock           12:45 PM, 12th Nov                   Algaili                    We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           12:45 PM, 12th Nov                     maryam                    How would you get it sorted?           12:52 PM, 12th Nov                     maryam                    Can you escalate the refund ?           12:52 PM, 12th Nov                     maryam                    I know it depends on the bank also, but I don't have any reference to check with them or question them           12:52 PM, 12th Nov                   Algaili                    The refund will be reflected on your account within 2-15 day depending on bank card issuer           12:59 PM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:02 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1680407