Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 08:58:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           12:25 PM, 12th Nov                   Bot                   Hi again!           12:26 PM, 12th Nov                     User                    i need help with something           12:26 PM, 12th Nov                     User                    I am trying to call CFC branch but the number is not working           12:26 PM, 12th Nov                     User                    I have a paid order to collect from CFC branch but I will not to be able to pick it up so my husband will go instead of me. Does he need to have a copy of my national ID?           12:27 PM, 12th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           12:40 PM, 12th Nov                   Algaili                    We are sorry for late reply           12:40 PM, 12th Nov                   Algaili                    Yes your husband is able to collect the order on behalf of you showing his proof of his identity like national ID           12:41 PM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:41 PM, 12th Nov                     User                    he can show his own ID not mine? even if the order is in my own name?           12:43 PM, 12th Nov                   Algaili                    It is not issue he can show the order ID and his national ID or any ID proof like passport           12:52 PM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:57 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1680378