Subject: Ticket Assigned - Conversation with hossam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 08:31:19 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hossam hossam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hossam Bot:  Hi Hossam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508110736            11:57 AM, 12th Nov                     hossam                             11:58 AM, 12th Nov                     hossam                             11:59 AM, 12th Nov                   Algaili                    Hi Hossam, Thank you for contacting us. How may I help you?           12:04 PM, 12th Nov                   Algaili                    We sorry for late response           12:05 PM, 12th Nov                     hossam                    No           12:05 PM, 12th Nov                     hossam                    I left the order to do repair and they said they will fix and call me , until now nobody called           12:06 PM, 12th Nov                     hossam                    Sorry I think I replied old message           12:06 PM, 12th Nov                     hossam                    The last order I got I left at center point MOE           12:07 PM, 12th Nov                     hossam                             12:07 PM, 12th Nov                     hossam                             12:08 PM, 12th Nov                     hossam                    I want update about it as it took long time and they didn’t call me           12:08 PM, 12th Nov                     hossam                    The supervisor in that delivery date took my number and said she will call me           12:12 PM, 12th Nov                   Algaili                    We have checked we can see the order 9612131527 has been collected from your end           12:22 PM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           12:30 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1680238