Subject: Ticket Assigned - Conversation with taalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 07:58:01 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taalia taalia                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Taalia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237764143 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:57 AM, 12th Nov                     taalia                    MY QUERY ISNT RESOLVED           10:57 AM, 12th Nov                     taalia                    hello? i talked to an agent an hour ago           11:01 AM, 12th Nov                     taalia                    and he did not reply anything but said your query has been marked to resolved           11:02 AM, 12th Nov                     taalia                    so unfair           11:02 AM, 12th Nov                   Algaili                    to update your order it require 2 to 3 days and the return window to store will end, therefore we created a return request from end and kindly wait for the items collection through our courier partner           11:03 AM, 12th Nov                     taalia                    but i want to return the items in store! this is the 4rth time im telling you           11:04 AM, 12th Nov                     taalia                    i want to get a cash refund           11:04 AM, 12th Nov                     taalia                    dear daily other agents say 2 to 3 days foe order update but its been 9 days           11:04 AM, 12th Nov                   Algaili                    OK we can raise request to update the order and then if the order updated before the time frame end to return to store you can return to the store otherwise we can create a return request from our end           11:14 AM, 12th Nov                     taalia                    ok..how many days left? i heard that the time frame starts after the order updates to delivered           11:17 AM, 12th Nov                     taalia                    dear you know i paid 17 sar COD fee just so i can get a refund too in cash           11:18 AM, 12th Nov                     taalia                    ?           11:30 AM, 12th Nov                   Algaili                    We are sorry for inconvenience caused and the refund will for the returned items value only           11:32 AM, 12th Nov                     taalia                    yes i know..but i want cash refund           11:36 AM, 12th Nov                   Algaili                    When the order updated you can return to the store and request cash refund           11:43 AM, 12th Nov                     taalia                    ok yes dear i know...i want to have the order updated           11:49 AM, 12th Nov                     taalia                    thats what i have been requesting for the past 8 days...to please update my order           11:49 AM, 12th Nov                     taalia                    so thats what im asking           11:49 AM, 12th Nov                     taalia                    when will my order be updated           11:50 AM, 12th Nov                     taalia                    its been sooo long           11:50 AM, 12th Nov                   Algaili                    As we have informed you we will forward the issue to our concerned team to update the order as soon as possible and we will inform you accordingly by email           11:57 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:57 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1680063