Subject: Ticket Assigned - Conversation with zahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 07:25:38 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zahra zahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  zahra Bot:  Hi Zahra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505898245            10:50 AM, 12th Nov                     zahra                    Hi I creat a return request but till now no one come for pickup           10:51 AM, 12th Nov                     zahra                    Return for Textured Round Neck T-shirt an...  of order 6238148566 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           10:52 AM, 12th Nov                   Algaili                    Hi Zahra, Thank you for contacting us. How may I help you?           10:57 AM, 12th Nov                     zahra                    I request a return           10:58 AM, 12th Nov                     zahra                    Last Thursday no one came to collect the return           10:58 AM, 12th Nov                     zahra                    Return for Textured Round Neck T-shirt an...  of order 6238148566 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           10:59 AM, 12th Nov                     zahra                    I need you to confirm the return address           10:59 AM, 12th Nov                     zahra                    Which is Riyadh           10:59 AM, 12th Nov                     zahra                    !?           11:03 AM, 12th Nov                   Algaili                    Thank you for holding up            11:10 AM, 12th Nov                     zahra                    So           11:10 AM, 12th Nov                   Algaili                    the item will be collected within 2-3 days through Aramex under tracking ID 46377221995           11:12 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           11:25 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679909