Subject: Ticket Assigned - Conversation with taalia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 06:56:21 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taalia taalia                    Bot:  Hi again! Bot:  Please enter your name Customer:  taalia Bot:  Hi Taalia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6237764143 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:15 AM, 12th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           10:19 AM, 12th Nov                     taalia                    Hi... my order 6237764143 is not updated yet to delivered its been 9 days...and 8th time im contacting agents and at this point im fed up and dont know whats taking so long           10:19 AM, 12th Nov                     taalia                    ive talked to agents manish and shivani before           10:19 AM, 12th Nov                     taalia                    i want to refund my items IN STORE           10:19 AM, 12th Nov                   Algaili                    Thank you for holding up            10:21 AM, 12th Nov                   Algaili                    did you receive this order           10:22 AM, 12th Nov                     taalia                    yes its been the 9th day today since i recieved my order           10:23 AM, 12th Nov                   Algaili                    and return request created for 5 items           10:27 AM, 12th Nov                     taalia                    yes but i want to return the items in store           10:27 AM, 12th Nov                     taalia                    and get cash as i paid via COD           10:27 AM, 12th Nov                     taalia                    please reply quickly...daily i chat for more than an hour and it takes so lomg           10:28 AM, 12th Nov                     taalia                    long           10:28 AM, 12th Nov                   Algaili                    ok we will delete the return request created           10:28 AM, 12th Nov                   Algaili                    so that you can return to the store           10:28 AM, 12th Nov                     taalia                    no why are you deleting?           10:28 AM, 12th Nov                     taalia                    i want to update the order status to delivered so i can return these items to the store           10:29 AM, 12th Nov                   Algaili                    are you not wishing to return to store           10:29 AM, 12th Nov                     taalia                    to return and get the refund of the items in store? yes           10:30 AM, 12th Nov                     taalia                    but what difference will it make? i will also create return request when the order updates so isnt it the same thing           10:30 AM, 12th Nov                     taalia                    ??           10:34 AM, 12th Nov                     taalia                    hello???           10:40 AM, 12th Nov                     taalia                    look this is why it takes literally more than an hour           10:41 AM, 12th Nov                     taalia                    hello??? ive been waiting for 15 mins           10:43 AM, 12th Nov                     taalia                    please update my order           10:44 AM, 12th Nov                     taalia                    this is unacceptable! why arent you replying?           10:48 AM, 12th Nov                   Algaili                    To update the order it will require around 3 to 4 days so we request you allow some time and will forward the isssue to our courier team to collect the returned items as soon as possible           10:50 AM, 12th Nov                   Algaili                    we thank you for understanding           10:50 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:55 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679795