Subject: Ticket Assigned - Conversation with farooq
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 05:56:31 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farooq farooq                    Customer:  helli Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Farooq ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9612341415 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:34 AM, 12th Nov                   Algaili                    Hi, Thank you for contacting us. How may I help you?           09:36 AM, 12th Nov                     farooq                    hi, i have placed an order yesterday but buy 1 get 1 offer not applied           09:37 AM, 12th Nov                     farooq                    9612717243           09:37 AM, 12th Nov                     farooq                    9613662829           09:37 AM, 12th Nov                     farooq                    plz ignore first order number           09:38 AM, 12th Nov                   Algaili                    دقيقة من فضلك ليتم التحقق إبقى معنا           09:39 AM, 12th Nov                     farooq                    english plz           09:39 AM, 12th Nov                   Algaili                    sorry for mistake           09:39 AM, 12th Nov                   Algaili                    Thank you for holding up            09:40 AM, 12th Nov                     farooq                    9613662829 have placed an order yesterday but buy 1 get 1 offer not applied           09:40 AM, 12th Nov                   Algaili                    you mean the item           09:41 AM, 12th Nov                   Algaili                    Sasha Animal Texture Tote Bag with Tape Detail           09:41 AM, 12th Nov                     farooq                    yes,           09:41 AM, 12th Nov                     farooq                    it was mentioned buy 1 get 1,but both item charged           09:41 AM, 12th Nov                   Algaili                    we wil check with relevent to investigate           09:43 AM, 12th Nov                     farooq                    i want to cancel it if promotion is not applied           09:44 AM, 12th Nov                     farooq                    also plz check order 9612341415, i have placed that order 7 days ago, still no confirmation abt collection           09:45 AM, 12th Nov                     farooq                    hello           09:48 AM, 12th Nov                   Algaili                    Click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.  I see that your order was delayed, and I am really sorry for the inconvenience caused to you.           09:49 AM, 12th Nov                     farooq                    whats solution           09:49 AM, 12th Nov                   Algaili                    we will forward the issue to our concerned team to deliver the order as soon as possible           09:50 AM, 12th Nov                     farooq                    wht should i do for buy 1 get issue           09:51 AM, 12th Nov                   Algaili                    we will investigate and we will email you on this regard           09:54 AM, 12th Nov                     farooq                    ok, i will wait           09:55 AM, 12th Nov                     farooq                    thanks and bye           09:55 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:56 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679601