Subject: Ticket Assigned - Conversation with khadija
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 05:47:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khadija khadija                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khadija Bot:  Hi Khadija ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8213566106 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598939138            09:39 AM, 12th Nov                   Algaili                    Hi khadija, Thank you for contacting us. How may I help you?           09:41 AM, 12th Nov                     khadija                    Hello           09:41 AM, 12th Nov                     khadija                    8213566106           09:42 AM, 12th Nov                     khadija                    This order is pending and it's not verifying           09:42 AM, 12th Nov                     khadija                    Can you please cancel this one?           09:42 AM, 12th Nov                   Algaili                    Thank you for holding up            09:44 AM, 12th Nov                   Algaili                    We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:45 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:47 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679571