Subject: Ticket Assigned - Conversation with heena
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Nov 2020 05:34:23 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heena heena                    Bot:  Hi again! Bot:  Please enter your name Customer:  heena Bot:  Hi Heena ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  5998733467889 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6233692299 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  Ok Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Heena ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:20 AM, 12th Nov                     heena                    Ok           09:20 AM, 12th Nov                     heena                    ??           09:23 AM, 12th Nov                   Algaili                    Hi heena, Thank you for contacting us. How may I help you?           09:23 AM, 12th Nov                     heena                    I wanted to know when will I get my refund? My order no is - 6233692299, it’s been16days and your  10 days now.           09:24 AM, 12th Nov                     heena                    when are you planning to return my money?  Honestly this is making me angry now. I am waiting so many days           09:24 AM, 12th Nov                   Algaili                    Thank you for holding up            09:24 AM, 12th Nov                     heena                    10 Working days**           09:25 AM, 12th Nov                     heena                    I was supposed to get it within 7 days           09:25 AM, 12th Nov                     heena                    Why is it taking so time to check two dresses?           09:25 AM, 12th Nov                     heena                    Also I returned within the given time, didn’t even wear it? So why?           09:26 AM, 12th Nov                     heena                    ????           09:27 AM, 12th Nov                   Algaili                    The returned items in transit to our warehouse when received the refund will be credited to your online credit within 48 hrs           09:27 AM, 12th Nov                     heena                    How many more days?           09:28 AM, 12th Nov                     heena                    ?           09:29 AM, 12th Nov                   Algaili                    The return on way with courier partner and will be delivered within 1 to 3 days to warehouse           09:30 AM, 12th Nov                   Algaili                    It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:34 AM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1679541