Subject: Ticket Assigned - Conversation with wala
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 02 Nov 2020 15:19:49 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wala wala                    Customer:  I have to know how much ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wala ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7411331101 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  Yes Bot:  Happy to help. Customer:  No Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Wala ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7411331101 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:27 PM, 02nd Nov                     wala                    Why did you end the chat .. while we are talking???           06:28 PM, 02nd Nov                   Nikhil                    I apologize, but as i didn't receive the response i have closed the chat.           06:30 PM, 02nd Nov                     wala                    I have to know what is the refund           06:31 PM, 02nd Nov                     wala                    Exactly           06:31 PM, 02nd Nov                     wala                    ??           06:33 PM, 02nd Nov                     wala                    Hello why are u respond slow !!??           06:33 PM, 02nd Nov                   Nikhil                    The refund amount will be BHD 2.80 and 0.90. The total refund will be BHD 3.70.           06:33 PM, 02nd Nov                   Nikhil                    I apologize for the delay if any.           06:34 PM, 02nd Nov                     wala                    Why 2.80?           06:35 PM, 02nd Nov                     wala                    0.9?           06:35 PM, 02nd Nov                   Nikhil                    The item ID 159751648 - - Juniors Striped Beanie Cap is for 0.9 and 161594282 - - Set of 3 - Solid Trunks with Elasticised Waistband is for BHD 2.80.           06:37 PM, 02nd Nov                     wala                    And the bandana bib??           06:38 PM, 02nd Nov                     wala                    One is missing           06:38 PM, 02nd Nov                   Nikhil                    Ok, so you have received 2 incomplete sets.           06:40 PM, 02nd Nov                     wala                    Yes! I told you from the beginning           06:40 PM, 02nd Nov                   Nikhil                    I will escalate your concern to the relevant team as I need an approval to process the refund for all 3 items.           06:40 PM, 02nd Nov                     wala                    So?           06:40 PM, 02nd Nov                   Nikhil                    Once I will get any update I will get back to you.           06:41 PM, 02nd Nov                   Nikhil                    Please allow us 2-3 working days to get back to you.           06:41 PM, 02nd Nov                     wala                    Why 2-3 days!!!!           06:42 PM, 02nd Nov                     wala                    ??? i need to talk to the manager!           06:42 PM, 02nd Nov                   Nikhil                    I am not authorized to process the refund. I can raise a return request for the 3 items and once the items are collected and returned back to us, we will process the refund.           06:43 PM, 02nd Nov                     wala                    No i don’t  want refund .. collect the item and give me           06:44 PM, 02nd Nov                     wala                    The rights one           06:44 PM, 02nd Nov                     wala                    If u came already to collect.. so collect the wrong ones           06:45 PM, 02nd Nov                     wala                    I want the solution right now .. not after , as any online company do           06:46 PM, 02nd Nov                   Nikhil                    I understand your point, but please understand that the items have already been shipped out from our end. Now, we can arrange the collection and process the refund.           06:46 PM, 02nd Nov                     wala                    I want a call right now           06:47 PM, 02nd Nov                     wala                    I cant continue talk her           06:48 PM, 02nd Nov                   Nikhil                    I can arrange a call back, but you will receive the call with in 48 hours.           06:48 PM, 02nd Nov                     wala                    Ok           06:48 PM, 02nd Nov                     wala                    I am reallly upset           06:48 PM, 02nd Nov                     wala                    Sad and angry ?           06:48 PM, 02nd Nov                     wala                    Do i have to go to the head store ??? In bahrain??           06:49 PM, 02nd Nov                   Nikhil                    I apologize, for the same but i am unable to arrange a call back now.           06:49 PM, 02nd Nov                     wala                    Awful service           06:49 PM, 02nd Nov                     wala                    I regret order from your company           06:49 PM, 02nd Nov                     wala                    What can you do so ??????           06:50 PM, 02nd Nov                     wala                    Any Arabic speaker ????           06:50 PM, 02nd Nov                   Nikhil                    Sure, i will transfer your chat to an Arabic agent.           06:51 PM, 02nd Nov                     wala                    Ok           06:51 PM, 02nd Nov                   Algaili                    مرحبا معك احمد يسرنى خدمتك           06:52 PM, 02nd Nov                     wala                    هلا           06:52 PM, 02nd Nov                     wala                    انا وصلني الاوردر اليوم. قال لك زميلك بالموضوع؟           06:52 PM, 02nd Nov                     wala                    وصلني الاوردر ناقص وفي شي وصخ           06:52 PM, 02nd Nov                     wala                    الاول ست من الكلوت واحد ناقص ،.. الثاني ست مال اطفال ناقس واحد           06:53 PM, 02nd Nov                     wala                    وقبعه وصخه           06:53 PM, 02nd Nov                   Algaili                    هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه            06:54 PM, 02nd Nov                     wala                    Your order 7411331101 has been delivered. Come back soon!           06:55 PM, 02nd Nov                   Algaili                    نرجومنك تزويدنا باسم المنتج كما على الموقع الغير مكتمل لانه لاتوجد فى الطلب كمية الرقم 6 حتى نتحقق           06:56 PM, 02nd Nov                   Algaili                    هل مازلت معنا           06:57 PM, 02nd Nov                     wala                             06:57 PM, 02nd Nov                     wala                             06:57 PM, 02nd Nov                     wala                    انا اكتب انت ماتقرا اخي؟؟           06:58 PM, 02nd Nov                     wala                    اقول لك وصلني           06:58 PM, 02nd Nov                     wala                    وناقص           06:58 PM, 02nd Nov                   Algaili                    نرجو منك تزويدنا بصورة المنتج كما على الموقع او اسمه           06:58 PM, 02nd Nov                     wala                    صورت لك المنتج ماوصلت الصور؟؟           06:59 PM, 02nd Nov                   Algaili                    حسب توضيحك انه وصلتك منتجات غير مكتملة           06:59 PM, 02nd Nov                     wala                    اي           06:59 PM, 02nd Nov                   Algaili                    الصور على الطبيعة لانستطيع التحقق منها           06:59 PM, 02nd Nov                     wala                    اوكي لحظه بصور المنتج من الطلب           07:00 PM, 02nd Nov                     wala                    احين ماتقدر توصل لهم من الصور وزميلك وصل لهم           07:00 PM, 02nd Nov                     wala                    ماعندك وصلو ع الطلب           07:00 PM, 02nd Nov                   Algaili                    ونعتذر عن اى ازعاج ونرجو منك تزويدنا باسمائها كما على الموقع ليتم تقديم طلب ارجاع لها           07:00 PM, 02nd Nov                     wala                    احين بصور لك لحظة           07:00 PM, 02nd Nov                   Algaili                    من قبلنا           07:00 PM, 02nd Nov                     wala                             07:02 PM, 02nd Nov                     wala                             07:02 PM, 02nd Nov                     wala                    الكلوت وصل اثنين من اصل ٣           07:03 PM, 02nd Nov                     wala                    الثاني وصل فقط واحد من اصل ٢           07:03 PM, 02nd Nov                     wala                    ووصلني منتج وصخ           07:04 PM, 02nd Nov                     wala                             07:04 PM, 02nd Nov                     wala                    ؟؟؟،           07:05 PM, 02nd Nov                   Algaili                    شكرا لتزويدنا بالمعلومات ونعتذر لوصول منتج اليك غير مكتمل وتم تقديم طلب ارجاع من قبلنا للمنتجات وسيتم استلامها منكم قريبا           07:07 PM, 02nd Nov                     wala                    ؟           07:07 PM, 02nd Nov                     wala                    ممكن تفهم الكستمر بطريقه واضحه ؟           07:08 PM, 02nd Nov                     wala                    شنو طلب ارجاع؟وسيتم استلامها ؟           07:09 PM, 02nd Nov                     wala                    شنو الحل الا انت بتوفره حقي؟؟           07:09 PM, 02nd Nov                   Algaili                    نعتذر عميلنا العزيز فى حالة وصول منتج غير مكتمل حسب سياسة الشركة يتم الارجاع           07:09 PM, 02nd Nov                   Algaili                    ونعتذر لهذه التجربة مرة اخرى           07:09 PM, 02nd Nov                     wala                    والمبلغ؟؟؟           07:10 PM, 02nd Nov                     wala                    ليش ترد متاخر ؟؟؟؟ شنو هالخدمه الي تعب الجبد           07:11 PM, 02nd Nov                   Algaili                    بعد استلام المنتجات من قبلنا يتم ارجاع فى حسابكم فى غضون 48 ساعة من قبلنا           07:11 PM, 02nd Nov                     wala                    مابي ارجاع للمبلغ           07:11 PM, 02nd Nov                     wala                    ابي المنتج انا           07:11 PM, 02nd Nov                     wala                    ابي تسوي طلب لهم توصل ونفس الوقت تستلمون المنتجات الناقصة           07:12 PM, 02nd Nov                   Algaili                    النظام لدينا لايستطيع معالجة ايصال منتج  غير مكتمل مرة اخرى لذلك يتم معالجة الامر بهذه الطريقة           07:13 PM, 02nd Nov                     wala                    لا اريد هذي الطريقه           07:13 PM, 02nd Nov                     wala                    بامكانك اعاده المبلغ المستحق           07:13 PM, 02nd Nov                     wala                    لناقص           07:13 PM, 02nd Nov                     wala                    او اولا استلم المبلغ وبعدين تستلمون بضاعتكم!!           07:14 PM, 02nd Nov                   Algaili                    نعتذر عميلنا العزيز سيتم رفع طلبك الى الجهة المختصة والرد عليك عبر البريد           07:14 PM, 02nd Nov                   Algaili                    هل لديك اى استفسار اخر           07:14 PM, 02nd Nov                     wala                    اوكي           07:15 PM, 02nd Nov                     wala                    ابي حل           07:15 PM, 02nd Nov                     wala                    مابي الفلوس ولا ابي تكنسل الطلب           07:15 PM, 02nd Nov                     wala                    ابي المنتج الناقص الي ماوصلني           07:15 PM, 02nd Nov                     wala                    ماعندي استفسار اخر           07:15 PM, 02nd Nov                   Algaili                    سيتم رفع طلبك للجهة المختصة بهذا الخصوص وسيتم الرد اليك عبر البريد           07:16 PM, 02nd Nov                   Algaili                    لمعالجة قضيتك           07:16 PM, 02nd Nov                   Algaili                    كان من دواعي سروري مساعدتكم.            07:19 PM, 02nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1643349