Subject: New Reply Received - Important
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 22 Oct 2020 23:20:56 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Important  Ticket comment <span id="yahoo-rte-cursor-span"></span>My account is not connecting <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Friday, October 23, 2020, 2:14 AM, Max &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv2294878241"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sara,<br>
</div>
<div dir="ltr">
<div><br></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Thank you for contacting us.</span><br>
</div>
<div><span style="font-size:14px"><br></span></div>
<div>
<span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We are truly sorry to hear that you are facing issues with your account and the app. This is surely not the experience we want our customers to have when they shop with us.</span><br>
</div>
<div><br></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">We would suggest you to update the application to its latest version.</span><br>
</div>
<div><br></div>
<div>
<span dir="ltr" style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">If the issue persist, we request you to provide us some screenshots of the issue you are facing with the app so we can further assist you and also share us the mobile type and its version.</span><br>
</div>
<div><br></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.</span><br>
</div>
<div><span style="font-size:14px"><br></span></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px"> We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span><br>
</div>
<div><br></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Feel free to get in touch with us for further assistance.</span><br>
</div>
<div><br></div>
<div><span style="font-size:14px"><br></span></div>
<div>
<span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">Your friends,</span><br>
</div>
<div><span style="font-family:-apple-system, system-ui, Roboto, Arial, sans-serif;font-size:14px">The Support Team </span></div>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043159575747'>IMG_2870.MP4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1610581