Subject: Ticket Assigned - Conversation with Squeaking Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Jan 2020 17:03:27 +0000

Hi Algaili Abdelbagee Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Bicycle Squeaking Bicycle                    Hi           08:33 PM, 02nd Jan                     Squeaking Bicycle                    my order number is           08:34 PM, 02nd Jan                   Mohammad                   Hi, Thank you for contacting us. How may I help you?           08:34 PM, 02nd Jan                     Squeaking Bicycle                    100040309894           08:34 PM, 02nd Jan                     Squeaking Bicycle                    I have ordered a candle holder/tealight and some arrived broken..           08:35 PM, 02nd Jan                   Mohammad                   please share us with order number           08:35 PM, 02nd Jan                   Mohammad                   and the image of the damaged product           08:36 PM, 02nd Jan                     Squeaking Bicycle                    3 damaged items, I shall send a picture in a minute           08:37 PM, 02nd Jan                     Squeaking Bicycle                    order # 100040309894           08:37 PM, 02nd Jan                   Mohammad                   ok we are waiting           08:38 PM, 02nd Jan                   Mohammad                   are you still connected           08:41 PM, 02nd Jan                     Squeaking Bicycle                             08:42 PM, 02nd Jan                     Squeaking Bicycle                    i dont want a refund; I want them replaced           08:42 PM, 02nd Jan                     Squeaking Bicycle                    i understand this may have happened from delivery, bu I suggest the title "fragile" be printed on a box that contains such items           08:43 PM, 02nd Jan                   Mohammad                   could you please share us with order number           08:44 PM, 02nd Jan                     Squeaking Bicycle                    i wrote it twice up           08:45 PM, 02nd Jan                     Squeaking Bicycle                    100040309894           08:45 PM, 02nd Jan                     Squeaking Bicycle                             08:45 PM, 02nd Jan                     Squeaking Bicycle                    3 items           08:45 PM, 02nd Jan                   Mohammad                   Kindly note, your order number should start with "8"           08:48 PM, 02nd Jan                   Mohammad                   Please share with me your registered email address instead.           08:48 PM, 02nd Jan                     Squeaking Bicycle                             08:49 PM, 02nd Jan                   Mohammad                   One moment please           08:51 PM, 02nd Jan                     Squeaking Bicycle                    ok           08:51 PM, 02nd Jan                   Mohammad                   Please simplyh return this at a nearby centrepoint/lifestyle store for an exchange. If the item is available at the store they'll be able to exchange. If not, you can still return it for a refund. We do not have an exchange option available online at this time.           08:54 PM, 02nd Jan                   Mohammad                   Is there anything else I can help you with?            08:56 PM, 02nd Jan                     Squeaking Bicycle                    i ordered online because it is more convenient for me, or else i might have shopped at the store in the first place. can i request a delivery to  come pick up the items for exchange. i have another order, they can include it with my other orders that havent arrived yet           08:56 PM, 02nd Jan                     Squeaking Bicycle                    i am a regular customer of centrepoint i  have made almost ten orders.           08:57 PM, 02nd Jan                     Squeaking Bicycle                    also, please print "FRAGILE" on a box that contains breakable items           08:58 PM, 02nd Jan                     Squeaking Bicycle                    thank you for your cooperation           08:58 PM, 02nd Jan                   Mohammad                   We sincerely apologize however, we do not have an exchange option available online at this time. We will be happy to arrange a collection for the items that you have received, but, they will be be processed as a return for a refund.           08:59 PM, 02nd Jan                   Mohammad                   If you wish to exchange the items, you will need to visit a nearby store. This will depend on the availability of the items at the store.           09:01 PM, 02nd Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:03 PM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/384602