Subject: New Reply Received - Splash Online - سبلاش اون لاين
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Dec 2019 10:35:05 +0000

Hi Algaili Abdelbagee Ahmed,  The customer has responded to the ticket.  Splash Online - سبلاش اون لاين  Ticket comment <div>Dear Splash</div>
<div id="yMail_cursorElementTracker_1576232990872"><br></div>
<div id="yMail_cursorElementTracker_1576232991224">Thank you for contacting me.</div>
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<div id="yMail_cursorElementTracker_1576233188489">Please find the attached video.</div>
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<div id="yMail_cursorElementTracker_1576233213212">This is not only the problem of splash app, but its there for all center points applications (baby shop,  shoe mart, max home center etc..). I am using one of the latest model of Huawei (P30 pro) and everything is updated.</div>
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<div id="yMail_cursorElementTracker_1576233161166">If you go through the app review,  you can see many people mentioned the same problem.<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Fri, Dec 13, 2019 at 1:55 PM, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2189787017"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<span dir="ltr">Hi Akhil,</span><br>
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<span style="font-family:-apple-system, system-ui,">​</span><br>
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<span style="font-family:-apple-system, system-ui,">Thank you for contacting us.</span><br>
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<span dir="ltr" style="font-family:-apple-system, system-ui,">We are truly sorry to hear that you are facing APP issue. This is surely not the experience we want our customers to have when they shop with us.</span><br>
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<span style="font-family:-apple-system, system-ui,">We would suggest you to update the application to its latest version.</span><br>
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<span dir="ltr" style="font-family:-apple-system, system-ui,">If the issue persist, we request you to provide us some screenshots of the issue you are facing with the app so we can further assist you. </span><br>
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<span style="font-family:-apple-system, system-ui,">Please be assured, as we have a special team which work on issues like these. We will forward your issue and screenshots to our team and they will surely get it fixed for you.</span><br>
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<span dir="ltr" style="font-family:-apple-system, system-ui,">We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.</span><br>
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<span style="font-family:-apple-system, system-ui,">​</span><br>
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<span style="font-family:-apple-system, system-ui,">Feel free to get in touch with us for further assistance.</span><br>
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<div><span style="font-family:-apple-system, system-ui,">Please note that this case will be automatically closed  if we don't hear from you within 24 hours.</span></div>
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<span style="font-family:-apple-system, system-ui,">​Your friends,</span><br>
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<div><span style="font-family:-apple-system, system-ui,">The Support Team </span></div>
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Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043071167618'>SVID_20191213_142548_1.mp4</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/339745