Subject: New Reply Received - Re: Your products are on the way
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Tue, 15 Sep 2020 10:13:10 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Dear i have been sending emails from 2 days and replying no one came to collect the broken item </div>
<div>My order number is <a href="https://www.lifestyleshops.com/ae/en/my-account/order/9602334408?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" style="font-family: Helvetica; font-size: 12px" rel="noreferrer">https://www.lifestyleshops.com/ae/en/my-account/order/9602334408?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en</a> only the waste bin os broken <br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 15 Sep 2020, at 1:29 PM, Lifestyle &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1476775</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1476775<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Manish Kumar : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div>Hi Sara,</div>
</div>
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<div><div>
<div>Thank
you for shopping with us.</div>
<div><br></div>
<div>We apologise that you had not received the items in the perfect condition.</div>
<div> </div>
<div>Currently,
you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14
days from the collection/delivery date providing that the item is available in
the store.</div>
<div> </div>
<div>Wrong
products delivered cannot be exchanged, however, a return and refund can be
done.</div>
<div> </div>
<div>You
can return online purchases through the below three channels:</div>
<div> </div>
<div>You
can contact our customer support team on (800-746778953) to book a return and to be
notified of the refund amount based on our return policy.</div>
<div> </div>
<div>You
can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and
Lifestyle stores. Wrap your items in their original shipping packaging and
bring it along with your invoice and or provide the order number to the store
staff in the absence of an invoice.</div>
<div> </div>
<div>You
can also book the return online. You can log into your account and go to Order
History. Click on "Order number". From that page, you can see an
option to return an item. Just click on the box and follow the instructions.</div>
<div> </div>
<div>Feel
free to get in touch with us for further assistance.</div>
<div> </div>
<div>Your
friends,</div>
<div>The Support Team</div>
</div></div>
</div>
</div>
<div></div>
<div><br></div>
<br>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1476775